Running a franchise business is no small feat, especially when you’re managing a team of hourly workers. The challenges are many, and the administrative load can quickly become overwhelming. From hiring new hourly workers to onboarding them and managing their benefits, the day-to-day operations of handling hourly workers can lead to significant admin burnout. But it doesn’t have to be this way. By streamlining your processes and embracing smart solutions, you can lighten the load and create a more efficient, less stressful environment for both you and your team.
The first step in reducing admin burnout is rethinking your hiring process. Instead of casting a wide net and sifting through countless applications for hourly workers, focus on sourcing quality candidates who are the right fit from the start. The key to attracting great hourly workers starts with a strong job description. By clearly outlining the expectations, roles, and responsibilities your hourly workers will handle, you can bring in ready and eager candidates to join your team.
This transparency not only attracts candidates who are genuinely interested in and qualified for the position but also reduces turnover down the line.
Don’t forget to highlight the competitive pay and benefits your business offers. Whether it’s flexible scheduling, healthcare options, or opportunities for advancement, showcasing these perks can help you stand out from the competition and draw in top-tier talent who are looking for more than just a paycheck.
Beyond optmizing your job descriptions to attract the right new applicants, you can also tap into talent pools who are already familiar with your business—like former hourly employees or past applicants. These candidates are not only likely to require less training, but they also have a better understanding of your brand and operations.
Automating parts of the hiring process can also save you time and energy. For example, using pre-screening tools and setting up automated interview scheduling can reduce the back-and-forth emails that eat up valuable time. The goal is to simplify and streamline, so you can focus on finding the best people for your team without the administrative headache.
Onboarding is where you lay the foundation for a successful employment relationship, but it can also be a major source of stress if not handled efficiently. A well-structured onboarding process not only helps new hires feel welcome but also gets them up to speed faster, reducing the likelihood of early turnover.
Consider creating a digital onboarding experience for your hourly workers that allows new hires to complete paperwork, review company policies, and even start training before their first day. This reduces the time spent on in-person orientation and ensures that your new houry workers hit the ground running. Plus, with everything stored digitally, you can easily track progress and ensure nothing falls through the cracks.
Managing employee benefits, especially for hourly workers, is another area where franchise owners can feel the strain. Between ensuring compliance, communicating options, and handling enrollment, it’s easy to see how this aspect of HR can become overwhelming.
The key here is simplicity. Offering a straightforward benefits package that meets the needs of your hourly workers can reduce confusion and administrative work. Additionally, using an integrated benefits management system can help you track enrollments, changes, and compliance in one place, freeing you from the stress of juggling multiple platforms or paper records.
What broker you choose to partner with can greatly impact how much time you or your staff have to spend administering your benefits. Look for brokers that provide digital enrollment solutions and will handle enrollments and terminations for you. In addition, a good broker can provide employee education and a resource for employees to turn to rather than coming to you or HR for questions. Some even provide HR support systems to help protect your business and empower your admin staff.
As a franchise owner, your time is valuable, and reducing admin burnout is crucial to maintaining a successful business. It's not just systems that can make your life easier; it’s also the people you choose to partner with. Whether it's your insurance broker, accountant, or franchise payroll provider, listening to their expert advice and allowing them to handle what they know best will make you a more successful and less stressed business owner.
So, take a moment to evaluate your current solutions and partners. Are they providing you with good technology? Are they taking things off your plate? Can you rely on them for advice when you need it? Do they make your life easier? If not, then it’s time to explore new options.
By focusing on these key areas—hiring, onboarding, and benefits—you can reduce admin burnout and create a more supportive environment for your hourly workers, setting your franchise up for long-term success. Your team—and your peace of mind—will thank you.