How Chicken Salad Chick quickly staffs their restaurants using Workstream

Chicken Salad Chick, a rapidly growing restaurant franchise known for its diverse chicken salad flavors, faced staffing challenges exacerbated by the COVID-19 pandemic and a competitive labor market. By implementing Workstream, Chicken Salad Chick streamlined their hiring process, resulting in a 50% decrease in no-shows and improved efficiency.

"The success (of using Workstream) is seeing the restaurants get staffed. We opened in Hopkinsville, Kentucky, last week and had over 45 team members for a new restaurant opening. And that came from this platform being able to get the (applicant) flow. That streamlined hiring process is the exciting part and what gets us going."

Director of Operations at Chicken Salad Chick

The problem

Disorganized hiring makes it hard to staff up fast

Like many franchise restaurants, Chicken Salad Chick's hiring challenges began with the COVID-19 pandemic. A tight labor market and reluctance by many to return to work meant every applicant was more important than ever. But without a hiring platform, Chicken Salad Chick's hiring managers were having difficulty managing their applicant flow. Often, they didn't have clear insight into where applicants were in the hiring process, forcing them to spend too long manually tracking progress and ultimately losing applicants to the competition.

Even when they were able to move applicants to the interview stage in time, hiring managers wasted too much time playing phone tag just to get an interview scheduled, only to be ghosted when the day arrived. This resulted in a low rate of successful hires, leaving already short-staffed managers even more frustrated and burnt out.

The Solution

Building hiring success with the right tech

With Workstream's HR, Payroll, and Hiring platform, Chicken Salad Chick has a more efficient hiring process. Hiring managers are no longer guessing where applicants are in the hiring process or going back and forth for hours to schedule a single interview. By automating and digitizing their workflows, managers can view and act on the hiring pipeline in just a few clicks and share applicant profiles between stores to help all locations staff up easily. Thanks to its new streamlined process, Chicken Salad Chick successfully recruited over 45 employees for its latest restaurant opening.

Applicant dashboard

Managers can view and act on their hiring pipeline in one holistic dashboard, enabling them to advance an applicant in just a few clicks.

Reports and analytic

With recurring reports on the hiring pipeline, Chicken Salad Chick's hiring managers never have to wonder how long it's taking to hire, where applicants are getting stuck in their hiring process, and which stores need help.

Automated self-scheduling

Workstream's automated self-scheduling eliminates frustration for applicants and managers alike by enabling applicants to schedule their own interviews via text. Applicants choose time slots based on managers' preset availability, saving everyone time.

Text reminders

With automated text reminders, Chicken Salad Chick is able to reduce no-shows without hiring managers' having to lift a finger.

BUILT FOR THE HOURLY WORKFORCE

Hiring smarter to staff up faster

Expanding your business during a pandemic can lead to serious staffing problems. But thanks to Workstream's automated hiring technology, Chicken Salad Chick was able to improve operational efficiency and accelerate the hiring process, keeping restaurants staffed and business booming!

Expanding your business during a pandemic can lead to serious staffing problems if you fall short in your hiring efficiency. Fortunately, Chicken Salad Chick was able to overcome this ordeal by utilizing Workstream’s automated hiring tools. Recruitment is made easier for managers who are now able to focus on the bigger picture - that is running the restaurant!