Hire a Service Technician
Service technicians are individuals who provide various services depending on their specialty or area of expertise. Generally, service technicians travel to clients’ homes or places of work to install, fix, inspect, or maintain appliances, machines, computers, cars, and other equipment. Being a service technician requires problem-solving, critical thinking, and analysis. Oftentimes, service technicians work independently but may work with a larger team for more complex jobs. They may work on a part-time or full-time basis on a daytime schedule. However, they can also work irregular hours, weekends, and holidays if need be.
When looking to hire service technicians, hiring managers search for individuals who are motivated, like to work with their hands, reliable, and analytical. To begin the recruitment process, hiring managers gain clarity on the job specifics from the hiring unit or company. What area of expertise are they looking for? Are they looking to hire for a specific geographical area or region? What is the expected work schedule? A job description that is simple, complete, and accurate will help attract ideal candidates. Make sure to include some details about the company, work environment, and benefits. Highlight these and your job description will surely pique the interest of job seekers.
Alternatively called field service technicians, hiring managers may consider including both titles in the job description. This will increase the chances of the job announcement appearing in more online search results.
Responsibilities of a Service Technician
Service technicians consult with clients regarding their service needs, taking note of their concerns, problems, requests, and timelines. They assess and diagnose each appliance or equipment. If needed, service technicians provide clients with a cost estimate of the repair. Once the client agrees to the repair plan, service technicians order components or parts if necessary.
They manage installation or repair onsite using different tools and equipment. Service technicians are responsible for maintaining a safe and clean work area to prevent any accidents or damage to property. They are likewise in charge of explaining the repair process to clients. Service technicians keep them up to date each step of the way and deliver the job within the set timeframe.
Service technicians work according to all safety standards and protocols. They wear personal protective gear as needed. Lastly, service technicians record all jobs, inspections, repairs, and costs accordingly for reference.
Skills and Qualifications of a Service Technician
A high school diploma or GED is usually required for the service technician role. However, an associate’s degree or technical certification is beneficial for candidates. Candidates must be knowledgeable of various diagnostic tools and equipment. Because service technicians may get several job orders in a day, good time management skills and analytical skills are necessary. They also engage and speak with clients daily so interpersonal, listening, and communication skills are part of the job.
The ideal candidate is a problem solver who is independent and customer-centric. The ability to remain composed under pressure is likewise helpful. Lastly, candidates must have the physical strength to lift or carry heavy objects and stoop, kneel, or sit in confined spaces for extended periods.
