Top Server interview questions of 2024

Hiring the right servers for your restaurant can be a daunting task. It is important to ask the right questions to ensure that you are getting the best candidates for the job. In this article, we will discuss the top 10 most important hiring questions for servers, the particular responsibilities of servers, the soft skills needed for the role, and the preferred career background for servers.

What are the top 10 most important hiring questions for servers?

When interviewing potential servers, it is important to ask the right questions to ensure that you are getting the best candidates for the job. Here are the top 10 most important hiring questions for servers:

1. What experience do you have in the restaurant industry? Asking this question will help you determine if the candidate has the necessary experience to be a successful server.

2. What do you think makes a great server? This question will help you gauge the candidate’s understanding of the role and their commitment to providing excellent customer service.

3. How do you handle difficult customers? This question will help you determine if the candidate has the necessary skills to handle difficult customers in a professional manner.

4. What do you think are the most important qualities of a server? This question will help you determine if the candidate has the necessary qualities to be a successful server.

5. How do you handle multiple orders at once? This question will help you determine if the candidate has the necessary multitasking skills to handle multiple orders at once.

6. How do you handle customer complaints? This question will help you determine if the candidate has the necessary problem-solving skills to handle customer complaints.

7. How do you handle stressful situations? This question will help you determine if the candidate has the necessary skills to handle stressful situations in a professional manner.

8. What do you think are the most important aspects of customer service? This question will help you determine if the candidate has the necessary customer service skills to be a successful server.

9. How do you handle difficult tasks? This question will help you determine if the candidate has the necessary skills to handle difficult tasks in a professional manner.

10. What do you think are the most important qualities of a successful server? This question will help you determine if the candidate has the necessary qualities to be a successful server.

What are the particular responsibilities of servers?

The particular responsibilities of servers include greeting customers, taking orders, serving food and drinks, handling customer complaints, and cleaning tables. Servers must also be knowledgeable about the menu and be able to answer any questions customers may have. Additionally, servers must be able to multitask and handle multiple orders at once. They must also be able to handle difficult customers in a professional manner.

What are the soft skills for this role?

The soft skills needed for this role include excellent customer service skills, problem-solving skills, multitasking skills, and the ability to handle difficult customers in a professional manner. Additionally, servers must be able to work well under pressure and remain calm in stressful situations.

What career background is preferred for servers?

The preferred career background for servers includes experience in the restaurant industry, customer service experience, and experience in a fast-paced environment. Additionally, servers should have a good understanding of the menu and be able to answer any questions customers may have.

Conclusion

Hiring the right servers for your restaurant is essential for providing excellent customer service. Asking the right questions during the interview process is key to finding the best candidates for the job. The top 10 most important hiring questions for servers, the particular responsibilities of servers, the soft skills needed for the role, and the preferred career background for servers are all important factors to consider when interviewing potential servers.