This role requires effective communication, organizational skills and the ability to delegate tasks and responsibilities. This person will have to be a self-starter with a flexible schedule, strong time-management ability and the capacity to motivate others. It requires a genuine servant spirit and natural hospitality gifts to effectively empathize with guests. Infectious enthusiasm is a must along with the ability to make quick decisions and communicate quickly, clearly and professionally.

• To create and execute an Operations strategy that ensures excellence enabling growth at scale
• Coaching and fostering positive behaviors and work ethic of all Leaders and Team Members who work Front of House or Back of House
• Coaching, evaluating, providing feedback and accountability on a daily basis
• Keep the team focused on our vision and core values
• Ensure all cash management procedure must be strictly adhered to
• Consistent and deliberate development of Leaders
• Focus on systematically and effectively communicating all business goals and success factors to Team Leaders and Team Members
• Ensure that our guests have a remarkable experience
• Steward the organization in all aspects

Work a minimum of 40 hours per week

Allocate at least 5 hours per week to planning, scheduling, “other” responsibilities