Main Responsibilities of a Shift Leader

● Responsible for every aspect of everyday supervision of store outlets

● Responsible for resources management

Shift Leader Job Description

We are looking for an experienced and skilled Shift Leader with remarkable skills, who will run a store effectively and with attention to detail.

Our Shift Leader candidates are required to be in constant contact with the staff and customers. They need to be able to ensure their staff provides the highest quality customer services and monitor the overall financial performance of the store.

The responsibilities of a Shift Leader are to greet the staff and customers, provide them with what they need, give intelligent recommendations and suggestions, build customer and brand trust, assist the staff with anything they need and make sure the customers have a great shopping experience.

More importantly, a perfect Shift Leader candidate should be reliable, accommodating, courteous, and friendly to ensure that the customers are fully satisfied.

Responsibilities of a Shift Leader

● Recruiting and appraising staff

● Training and supervising staff

● Dealing with customer complaints and queries

● Motivating staff to meet sales targets

● Ensuring compliance with safety and health regulations

● Preparing promotional displays and materials

● Liaising with management

● Providing opportunities for staff advancements

Shift Leader Job Requirements:

● Commercial awareness

● Confidence

● Resourcefulness

● Organizational skills

● Teamworking skills

● Verbal communication skills

● Numerical skills

● Excellent IT skills

● Enthusiasm

● Executive skills

● Problem-solving skills

● Showing initiative

● Setting a good example