At Chick-fil-A, the Back of House Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Back of House Team Members gain life experience that goes far beyond serving a great product in a friendly environment. They are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food. In this role, you will learn valuable skills in teamwork and customer service while being part of a positive, people-focused team.

Position Type: Full-time and Part-time

Job Purpose: Winning hearts of guests through consistent execution of role fundamentals

Reports To: Trainers, Team Leaders, Shift Leaders, Directors

Description: Back of House Team Members play critical roles in the kitchen of our restaurant. Their focus is the delivery of great tasting food, genuine hospitality, and fast, accurate service inside of a clean and safe environment.

Key Metrics: SAFE Daily Critical, Food Safety Scores, CEM Scores

Perks and Benefits:

• Flexible scheduling (and closed on Sundays)
• Discounted break meals
• Scholarship awards and tuition discounts
• Competitive pay
• Benefits including an employee assistance program, vision, dental, medical, employer-paid life insurance, and more
• A fun, engaging work environment with purposed community building events including team outings, team member appreciation weeks, and life milestone celebrations
• Mentorship opportunities from an experienced operator and Restaurant Leaders including intentional growth and development plans to help you reach your goals
• Paid Time Off (Full-time only)
• 401K Matching (Full-time only)

Key Responsibilities:

Clean, Safe, and Welcoming Environment

• Demonstrate knowledge of and execute all safety procedures including use of silent alarms, fire extinguishers, and food borne illness prevention protocols.
• Practice personal care including proper hygiene, handwashing, and following illness protocols.
• Keep the restaurant neat, clean and orderly at all times.
• Keep spaces safe by removing trash and clutter, addressing safety hazards, and cleaning, sanitizing, and disinfecting.
• Clean all equipment and tools according to the schedule, and additionally as needed.
• Work safely around equipment, and report any hazards or maintenance needs to Leadership.

Craveable Food

• Provide high-quality, craveable food that is safe to eat, all day, every day.
• Prepare, cook, assemble, and store food products according to Chick-fil-A’s safety and quality standards including food taste, temperature, and portion size.
• Evaluate the safety and quality of products produced regularly throughout each shift and make adjustments to ensure all food meets Chick-fil-A’s standards.
• Keep up-to-date with new products rolled out by Chick-fil-A and complete training required to execute the production of new products and procedures according to the Chick-fil-A recipe.

Fast and Accurate Service

• Be knowledgeable of the assignments for all kitchen stations and communicate operational needs to teammates and Leaders; offer flexible support to optimize service speed.
• Complete regular training to obtain mastery of current and updated products and procedures.
• Serve with urgency: Prioritize the guest experience, maximize opportunity for efficiency, and resolve bottle-necks stalling production.
• Serve with accuracy: Confirm on screen orders, prepare requested items, and quickly deliver them, verifying that the full order has been provided.
• Stock inventory as needed.

Genuine Hospitality

• Treat all people with honor, dignity, and respect.
• Anticipate guests’ needs and resolve their requests quickly.
• Execute the CORE 4 (create eye contact, share a smile, speak with a friendly tone, always say “My Pleasure”) and 2nd Mile Service (offer a warm welcome and a fond farewell, personalize with the guest’s name, check-in with the guest, and find the “little things” to spread joy) models.
• Create a moment of care with each guest.
• Engage to recover guests using the HEARD model (hear to understand, empathize to feel their concern, apologize with “I’m sorry”, resolve the issue, delight the guest).

Operational Excellence

• Adhere to Chick-fil-A Main Street’s Team Member Policy Handbook.
• Fulfill all position responsibilities according to Chick-fil-A Main Street’s training manuals.
• Complete regular training to obtain mastery of current and updated products and procedures.
• Complete self-evaluations, set personal goals and seek constructive feedback from Leadership.

Qualifications and Requirements:

Applicants must demonstrate our team values to be considered for this position:

CARE - Serve from the heart

• Cheerful, positive attitude
• Passion for serving and helping others
• Patience and strong interpersonal skills

Celebration - Encourage and celebrate others

• Celebrates others’ talents and achievements
• Collaborative and supportive in a team environment

Accuracy - Deliver consistently accurate service

• Attention to detail      
• Multitasking skills
• Organization skills
• Communication and comprehension skills

Reliability - Be dependable for team members and guests

• Consistently present and punctual
• Flexible schedule
• Physical stamina to move quickly and stand for extended periods

Excellence - Pursue excellence in all

• Integrity
• Self-driven to learn, set goals, and problem solve
• Open to constructive feedback

Meet Our Team:

Chick-fil-A Main Street is a family of talented, warm individuals who aim to foster purposed, meaningful relationships with our surrounding community while

demonstrating deep care for our team. Our culture promotes a safe environment to learn and develop while celebrating every accomplishment. One of our favorite things to celebrate is team member growth and advancement. In all of our positions, team members are encouraged to expand their knowledge, enhance their skill-set, and challenge new goals. Leadership opportunities are offered to those who pursue this growth, maintain a team minded attitude, and exemplify a deep desire to serve the community.

Our Vision:      To cultivate an environment of growth and care for our team and community.  

Our Mission:   To serve Suffolk with a caring heart.

Our Values:     Care, Celebration, Accuracy, Reliability, Excellence

About Chick-fil-A:

With more than 2000 restaurants in about 47 states, Chick-fil-A operates one of the largest fast-food chains that specializes in chicken menu items. Chairman

Truett Cathy founded this chain in 1946, which was originally open 24 hours per day. However, Mr. Cathy established the policy that all restaurants be closed

on Sundays to guarantee family time each week, and we continue to honor this today. At Main Street, we strive to honor Mr. Cathy’s legacy and continue building on his vision: "To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come into contact with Chick-fil-A” in a “workplace culture where everyone is treated with honor, dignity, and respect."

We invite you to grow with us!

location: Main Street (VA) 1018 N Main St, Suffolk, VA 23434, USA