Are you passionate about creating delicious experiences for customers and promoting them through fun marketing initiatives? Do you thrive in a loving and enthusiastic work environment?

Join Chick-fil-A, where you will have the opportunity to work in a dynamic role that combines catering coordination and marketing responsibilities. In this position, you will organize and pursue opportunities to influence sales growth for the business by means of promotional marketing, social media platforms, community outreach, and team relations, while also fulfilling leadership duties necessary for daily operations. Performance evaluation key metrics will concern store sales, growth, and performance (i.e. CEMS), as well as feedback reports submitted from guest performance reviews (i.e. CARES).

This role offers a flexible schedule, paid time off, competitive wages and benefits, scholarship awards, discounted break meals, uniform and shoe allowance, phone and gym membership reimbursement, and more. You will learn valuable skills in marketing, event coordination, and customer service while being part of a positive, people-focused team.

Position Type:

Full-Time

Key Responsibilities:

Oversee and Execute Business Marketing

• Create and execute a marketing plan based on operator’s goals and business matrix reports (i.e. CEM scores, sales, transaction counts, and check average), that incorporates our brand and community influence.
• Generate and maintain a marketing budget within margin, including provisions for materials, special events, raffles, giveaways, etc. Communicate new products, events, catering details, etc. with the team.

Engage Community Involvement

• Manage store social media accounts by engaging followers with business updates, special promotions, and new products, posts highlighting our team and employment opportunities, and responding to posted comments or questions. 
• Update Point of Purchase (POP) signage, advertisements, and the community board to reflect current and relevant information. 
• Cultivate and manage partnerships with schools, businesses, and charities.
• Respond to customer CARES feedback and recover the experience.
• Oversee the Chick-fil-A One app and actively promote increased guest usage and mobile orders.

Catering and Events

• Plan, promote, and execute marketing events within the store and offsite.
• Promote catering business with marketing strategy and oversee delivery.

Team Culture

• Promote Chick-fil-A’s purpose, vision, and values, coach the team into correct procedures, train new team members, and decorate the store for holidays, special events, and seasons.
• Plan and execute team events, awards, celebrations, and gifts (i.e. birthdays, anniversaries, life events, team building).
• Strategize new ideas to help improve operational excellence, team morale, or problem-solving techniques.

Qualifications and Requirements:

• Exude a sociable, friendly attitude with superior interpersonal communication and negotiation skills and an affinity for sales and marketing. 
• Express enthusiasm for serving the public and be passionate about community involvement.
• Exhibit organizational and problem solving skills and be a motivated self-starter with a growth focused mindset and attention to detail.
• Showcase leadership with integrity, executing all responsibilities correctly, and responding to constructive feedback as
• motivation to improve.
• Maintain a flexible schedule including nights and weekends availability. 
• Must have a valid Driver's License 

Preferred Qualifications:

• At least 2 years of previous marketing experience
• Experience in the service industry

Meet Our Team:

Chick-fil-A Main Street is a family of talented, warm individuals committed to “Serving Suffolk with a Caring Heart.” We aim to foster purposed, meaningful relationships with our surrounding community while demonstrating deep care for our team. Our culture promotes a safe environment to learn and develop while celebrating every accomplishment.

One of our favorite things to celebrate is team member growth and advancement. In all of our positions, team members are encouraged to expand their knowledge, enhance their skill-set, and challenge new goals. Leadership opportunities are offered to those who pursue this growth, maintain a team minded attitude, and exemplify a deep desire to serve the community.

About Chick-fil-A

With more than 2000 restaurants in about 47 states, Chick-fil-A operates one of the largest fast-food chains that specializes in chicken menu items. Chairman Truett Cathy founded this chain in 1946, which was originally open 24 hours per day. However, Mr. Cathy established the policy that all restaurants be closed on Sundays to guarantee family time each week, and we continue to honor this today.

At Main Street, we strive to honor Mr. Cathy’s legacy and continue building on his vision: "To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come into contact with Chick-fil-A” in a “workplace culture where everyone is treated with honor, dignity, and respect."

We invite you to join us!

Location: Chick-fil-A Main Street 1018 N Main St, Suffolk, VA 23434, USA