Chick-fil-A Jett Ferry 

Customer Service Evening Manager Job Description

Job Title: Customer Service Evening Manager

Job Overview:

As the Customer Service Manager at Chick-fil-A Jett Ferry Rd, you will play a crucial role in ensuring exceptional customer experiences by overseeing the front-of-house operations. You will lead a team of customer service team members, manage daily operations, and uphold Chick-fil-A's commitment to providing outstanding hospitality. There will be an emphasis on Drive Thru operations. You must portray excellent leadership skills, a passion for customer service, and a dedication to maintaining high standards of quality and cleanliness. 

Responsibilities:

• Lead, train, and inspire team members to deliver exceptional customer service.
• Collaborate with Lead Trainer and trainers to ensure that team members are well-versed in Chick-fil-A's service standards.
• Monitor and assess customer feedback on CEMs to identify areas for improvement and implement strategies to enhance customer satisfaction.
• Ensure drive thru systems for speed and accuracy are in play at all times. 
• Resolve customer issues and concerns in a timely and effective manner.
• Oversee the day-to-day operations of the front-of-house, including order taking, cash handling, and customer interactions.
• Oversee closing duties of the restaurant are executed in a timely fashion without negatively impacting the customer experience. 
• Ensure cleanliness, organization, and adherence to Chick-fil-A's operational standards in the dining area.
• Monitor food quality and presentation to ensure that Chick-fil-A's high standards are consistently met.
• Optimize workflow and processes to enhance efficiency in the front-of-house operations.
• Develop a leadership team that shares responsibilities as Team Leaders increase their levels of responsibility. 
• Collaborate with kitchen management to ensure seamless coordination between front and back-of-house operations.
• Develop team members with the necessary skills for providing excellent customer service and helping in their ability to grow within Chick-fil-A. 
• Collaborate with the Director of People in conducting performance reviews and provide constructive feedback for continuous improvement.
• Ensure compliance with health and safety regulations in the dining area.
• Implement and enforce company policies and procedures.

Qualifications:

• Proven experience in a supervisory or managerial role, preferably in the quick-service restaurant industry.
• Strong leadership and communication skills.
• Exceptional customer service orientation.
• Ability to work in a fast-paced environment and handle high-pressure situations.
• Knowledge of Chick-fil-A's values and commitment to providing a positive work environment.
• This full time position is 40 hours per week exclusively in the PM hours.
• Must be able to work Saturdays. 
• This person must have a passion for working with students. 

Education and Experience 

• High School diploma or equivalent required; college degree preferred for future advancement. 
• Previous experience in a leadership role within the restaurant industry is preferred. 
• Familiarity with Chick-fil-A’s operational standards and customer service philosophy is a plus. 

Reporting Structure 

The Customer Service Team Manager reports directly to the Director of Drive Thru.

Benefits

• An hourly rate determined by your experience
• Monthly performance bonus 
• 40 hours of paid vacation after 3 months in role 
• $250 per month contributed to health benefits