Come, let's build a legacy together! The Front of House Director is responsible for overseeing the success of drive-thru, dining room, 3rd party sales (Doordash, Uber Eats, etc), and mobile channels at Chick-fil-A West Pond, a grand opening restaurant slated to open its doors in Q3 of 2023. This position reports directly to the Owner/Operator. This director will have the responsibility for creating and implementing best practices around speed, accuracy, hospitality, cleanliness, and systems.

Job Responsibilities/Duties:

●     Demonstrate an ability to manage a shift filtering all decisions through the funnel of ensuring operational excellence and creating “REMARK”able experiences

●     Lead by example: Expected to excel in hospitality behaviors and ensure that every team member is also exhibiting these behaviors

●     Lives out organizational values and is in constant pursuit of organizations vision and mission

●     Identify, solve, and implement solutions to operational or personnel issues such as: organization, cleanliness, staffing, positive culture, systems, etc

●    Accountable for rolling out new product procedures, marketing items, seasonal products, price changes, and ensuring all impacted items are handled and people are properly informed

●     Must be fully capable of following opening and closing procedures and well-versed in back-office procedures and computer applications

●     Build high-performance teams, identifying and coaching up-and-coming leaders

●     Ensure everyone below you is good stewards of the facility, product, and equipment they are entrusted with

●     Protect the business and mitigate risk through sound decision making

●     Effectively manage labor so the guest experience is enhanced, and yet business resources are considered

●     Able to read and understand labor cost reports and then influence behaviors of the team to reach specified goals

●     Proficient in Safety & Security standards per Pathway to ensure the safety of the team

●     Accountable to coaching and/or training the behaviors of all Team Members who work in the Front of House. These behaviors include, but are not limited to:

○  Prioritizing food safety above all else

○    Hustle that creates surprisingly fast speed of service

○    Execution of systems that ensure a refreshingly clean environment

○    Maintaining a clean and organized restaurant

○    Proper bagging to obtain 99% order accuracy scores

○    Demonstrating excellence in hospitality

○    Cash management best practices

●     Assist with the implementation of systems that aids in improving operations or managing cash

●     Align daily practices with behaviors that achieve the restaurant’s long and short-term goals

●     Build high-performance teams, identifying and coaching up-and-coming leaders

●     Ensure thorough completion of daily, weekly, and monthly checklists

●     Set goals including for the restaurant, but not limited to:

○    Labor

○    Customer survey scores score

○    Drive-thru car count

○    Drive-thru hourly sales

○    Check average

●     Report (share the score) the status of these goals with the team

●     Increase profitability through implementing procedures to reduce costs, increase productivity, & promote sales

●     Schedule and commit to regular 1:1 meetings

●     Complete schedule for all Front of House employees on a weekly basis

●     Align training and coaching with the vision of the organization and all short and long-term goals

●     Combine critical thinking and practical leadership to create a culture of innovation

●     Treat guests and team members with honor, dignity, and respect

●     Able to utilize the Responsibility Matrix to ensure costs are being properly expensed

●     Expert knowledge of the FCR and drilldown report; accountable to reviewing them each month to look for errors, areas of opportunities, and wins to share with the team

Expectations:

●     Maintains consistency with above initiatives

●     Communicates conversations to Owner/Operator and peers on Director team

●     Provides care for the entire FOH team

●     Continuously brainstorms, innovates, develops, and implements new ideas

●     Work 45 hours a week

●     Attend Leadership Meetings as scheduled

●     Collaborate efficiently with everyone on the Leadership Team

●     Communicate effectively on Slack

●     Treat the restaurant as your own

Specific focus area will be identified within 90 days and may include:

• Drive-Thru
• Guest Experience
• Mobile & 3rd Party
• Front Counter
• Throughput
• Maintenance & Cleanliness
• Inventory
• Training