HOST- Full-Time and/or Part-Time

SALARY - $15-16 / hour

BENEFITS

• Employee Discount
• Basic Medical Insurance Coverage (Part-Time)
• 401k (Full Time)
• PTO (Full Time)
• Medical Insurance (Full Time)
• Dental Insurance (Full Time)
• Life Insurance (Full Time)
• Visions Insurance (Full Time)

The role of Host is responsible for being an upbeat and kind presence to greet guests when they enter our organization. It is key for the Host to remain positive and courteous with each and every guest while welcoming and escorting them to the appropriate location/table.

RESPONSIBILITIES

• Courteously greet and escort guests to tables and assist in seating.
• Assist in preparing the restaurant for service and always maintaining the cleanliness of the space
• Maintain positive guest relations at all times
• Be familiar with the menus of the restaurant and be able to highlight items for guests upon request
• Maintain complete knowledge of table and seat numbers, proper table setups
• Guide servers and bus persons in table set-up
• Be aware of wait times and notify the guests during busy times
• Answer restaurant telephone courteously and efficiently
• Extend courteous departures as guests leave to ensure guest had a pleasant dining experience
• Complete closing duties as assigned
• Restock supplies and merchandise
• Manage and display merchandise neatly
• Keep in constant contact with the servers, manager, and the kitchen to ensure timing and food preparation is synchronized with guest flow
• All other duties as assigned

EDUCATION & EXPERIENCE

• 2 years experience hosting or in customer service
• Sufficient education and literacy are needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read, write, speak, and communicate in basic English preferred
• Experience in customer service is strongly preferred
• Preferred - high school diploma or GED

KNOWLEDGE, SKILLS & ABILITIES

• Detail-oriented and thorough.
• High-level customer service skills
• Ability to remain calm and collected even in a busy environment
• Ability to remain discreet and respect the privacy of guests.
• Ability to perform consistent work to the highest of standards.
• Ability to operate various operating systems
• Ability to solve issues independently
• Ability to work as a team
• Ability to memorize and describe menu items
• Decision-making skills

PHYSICAL DEMANDS

• Standing for extended periods of time
• Continuous walking and movement
• Must be able to lift up to 25lbs

WORKING CONDITIONS

• Fast-paced high, volume restaurant
• Indoor/Outdoor environment
• Exposure to a possibly noisy environment
• Exposure to extreme heat or cold depending on season and location

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities.