Position Summary
Perform automotive service and installation activities associated with approved store products and services in an accurate and timely manner. Provide excellent customer service at all times. Work as part of a cooperative team.
Work Environment
Jiffy Lube is in the customer service industry and having a “positive attitude” at the service center is essential. Attitude is a state of mind or feeling and is displayed or translated by actions. A “positive attitude” represents the people skills required at Jiffy Lube. Individuals with “positive attitudes” are:
Friendly | Courteous | Enthusiastic | Positive | Helpful | Concerned | Sincere | Attentive
Major Duties and Responsibilities
Drive vehicles with automatic and manual transmissions.
- Make excellent customer service a top priority.
- Competently perform all authorized services provided by Jiffy Lube.
- Explain benefits of services & products to customers.
- Look up information for various applications.
- Operate point-of-sale computer system.
- Perform multi-point “Signature Service Oil Change”: drain oil and change oil filter; inspect vehicle; lubricate vehicle; check/fill various fluids; check/replace various vehicle filters; vacuum vehicle; clean exterior vehicle windows; inflate tires.
Expected Outcomes
- All interactions with customers will be positive, courteous, polite, and respectful.
- All duties are performed in accordance with J-Team Service Standards (JTSS).
- No missed procedures or steps in the performance of duties and responsibilities listed above.
- Quality work with zero defects, while working quickly and efficiently.
- Maintain clean and organized workstations, and customer areas.
- Always strive to be a positive, contributing team member.
Additional Duties and Responsibilities
- Greet customers.
- Answer phones.
- Clean facility, tools, and equipment.
- Maintain building and equipment.
- Stock shelves.
- Inflate stocked tires.
- Clean service center windows.
- Other duties as assigned.
Minimum Qualifications
- Valid driver’s license.
- Able to read and write English.
- Ability to listen, understand and follow directions.
Physical Requirements
Employee must be able to:
- Work in extreme hot or cold weather, depending on season.
- Move quickly up and down stairs (8.5-ft. vertical decline, approximately 14 stair steps).
- Work around moving objects, such as vehicles and engines; always follow safety protocols.
- Communicate well with other employees using a command system, due to noisy environment.
- Interact clearly with customers and employees in a noisy environment.
- Bend back at hips, to work under the hood of vehicles.
- Do deep knee bends (squat) to inflate tires.
- Stand on feet for 10-hour shifts.
- Lift minimum 40 pounds, often.
- Raise arms above head, often.
- Push a broom.
- Mop a floor.