Position Summary

Performs Lead Brake Technician and Crossover Brake Technician automotive services and installation activities associated with approved store products and services. Completes all work in an accurate and timely manner.

Work Environment

Jiffy Lube is in the customer service industry and having a “positive attitude” at the service center is essential. Attitude is a state of mind or feeling and is displayed or translated by actions. A “positive attitude” represents the people skills required at Jiffy Lube. Individuals with “positive attitudes” are:

Friendly | Courteous | Enthusiastic | Positive | Helpful | Concerned | Sincere | Attentive

Major Duties and Responsibilities

Drive vehicles with automatic and manual transmissions.

All brake service must be performed in accordance with the Uniform Inspection and Communication Standards.

• Properly operate lifting equipment, i.e. jacks, jack stands, and hoists.
• Perform complete disc or drum brake service including, but not limited to: hydraulic repair/replacement, attaching hardware (removal/replacement), front-end suspension, light drivetrain repair, wheel bearing service, anti-lock brake/electrical and wheel/tire removal & replacement.
• Responsible for proper brake lathe operation and maintenance.
• Attend training as needed and required; keep abreast of current developments in the field of automotive brake repair, including but not limited to discovering new information and/or technology for both current and future problem-solving as related to vehicle diagnosis.
• Maintain appropriate skill level with both traditional and advanced hand tools.
• Repair, overhaul, and/or adjust automotive brake systems.
• Repair or replace defective ball joint suspensions, brake shoes, and/or wheel bearings.
• Examine and diagnose vehicles; compile repair-cost estimates, and secure customer approval to perform repairs.

Expected Outcomes

• All work performed on customer’s vehicle must be executed in an accurate, timely, and professional manner.
• Able to perform diagnostics in all aspects of Brakes, Steering, and Suspension.
• Every inspection will be thorough, accurate and complete; brake inspection sheet will be filled out to the best knowledge of the Brake Technician and offered to the customer.
• All findings of an inspection must be translated to an estimate sheet and presented to the customer in a timely manner.
• Brake Technicians will be responsible for building estimates.
• Brake Technicians will be able to operate and maintain the Pro-Cut brake lathe.

Additional Duties and Responsibilities

• Greet customers.
• Answer phones.
• Clean facility, tools, and equipment.
• Maintain building and equipment.
• Stock shelves.
• Inflate stocked tires.
• Clean windows.
• Other duties as assigned.

Minimum Qualifications

• Valid driver’s license.
• Must have A5 ASE brake certification.
• Able to read and write English.
• Team-player.

Physical Requirements

Employee must be able to:

• Work in extreme hot or cold weather, depending on season.
• Move quickly up and down stairs (8.5-ft. vertical decline, approximately 14 stair steps).
• Work around moving objects, such as vehicles and engines; always follow safety protocols.
• Communicate well with other employees using a command system, due to noisy environment.
• Interact clearly with customers and employees in a noisy environment.
• Bend back at hips, to work under the hood of vehicles.
• Do deep knee bends (squat) to inflate tires.
• Stand on feet for 10-hour shifts.
• Lift minimum 40 pounds, often.
• Raise arms above head, often.
• Push a broom.