Job Description: Front of House Team Member

Position Overview: As a Front of House Team Member at Chick-fil-A Beltway 8 & Hammerly, you'll be essential in creating memorable guest experiences through exceptional service and smooth operations. As the face of our restaurant, you'll interact directly with guests, take orders, prepare food, and ensure a clean, welcoming atmosphere. Our goal is for every guest to leave not only satisfied with their experience but also excited to return!

Starting Pay: $13.00-$14.00 | Full-Time & Part-Time Status

$12.00+ | High-School Part-Time Status

Key Responsibilities:

• Guest Service Excellence: Greet guests warmly as they enter the restaurant, providing a friendly and inviting atmosphere. Take orders accurately and in an efficient manner at the front counter and drive-thru, ensuring order accuracy and customization based on guest preferences. Creating a memorable experience with everyone who comes into contact with Chick-fil-A Beltway 8 & Hammerly
• Order Preparation: Assemble orders with attention to detail, ensuring all items are included and presented neatly. Follow food safety guidelines and portion control standards while preparing and packaging food items
• Cash Handling: Process payments, handle cash correctly, and maintain a balanced cash register. Provide guests with accurate change and receipts as needed
• Drive-Thru Assistance: Efficiently manage the drive-thru line, taking orders, processing payments, and ensuring timely delivery of orders. Collaborate with kitchen staff to ensure smooth order fulfillment
• Dining Area Maintenance: Keep the dining area clean, organized, and well-stocked at all times when needed. Clear tables, wipe surfaces, and restock necessary supplies as needed
• Guest Interaction: Engage with guests in a courteous and respectful manner, addressing any inquiries, concerns, or special requests promptly. Create eye contact, share a smile and speaking with a friendly tone are crucial when interacting with guest
• Team Collaboration: Work closely with fellow team members, kitchen staff, and leadership to ensure efficient operations and a cohesive team environment
• Sanitation and Safety: Adhere to all food safety, sanitation, and hygiene standards. Follow proper procedures for cleaning and sanitizing work areas and equipment to maintain a safe and clean environment
• Continuous Improvement: Participate in ongoing training and development opportunities to enhance your skills and knowledge. Provide feedback and suggestions for improving guest service, operational efficiency, and team dynamics

Skills

• Provide exceptional customer service
• Accurately handle cash transactions
• Take and process orders
• Support catering, delivery, and third-party orders
• Perform cleaning tasks
• Restock supplies
• Complete additional tasks as assigned by leadership

Qualifications:

• Customer-focused attitude with a genuine passion for delivering exceptional guest experiences.
• Excellent interpersonal and communication skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong attention to detail and accuracy, especially during high-volume periods.
• Positive and friendly demeanor, with the ability to remain composed under pressure.
• Flexibility and adaptable based on business needs 
• Prior experience in the food service industry or customer-facing roles is a plus.
• Basic math skills and comfort with cash handling.
• Commitment to upholding Chick-fil-A's values and customer service standards.

Perks:

• Competitive hourly pay.
• Opportunity for advancement and growth within the Chick-fil-A organization.
• Training and development programs to enhance your skills.
• A supportive and collaborative team environment.
• Free or discounted meals during working hours.
• Positive and inclusive workplace culture.
• Leadership opportunities to develop character and service to all team members

If you are enthusiastic about providing exceptional guest service, working as part of a dedicated team, and contributing to the success of a well-known restaurant brand, we encourage you to apply for any Front of House Team Member position at Chick-fil-A Beltway 8 & Hammerly. Join us in creating positive memories for our guests while building a rewarding career in the hospitality industry.

2267 W Sam Houston Pkwy N, Houston, TX 77043 - Chick-fil-A - CFA - Beltway 8 & Hammerly Blvd. FSU