Job Summary:

Bond Cocktail Lounge is seeking an experienced and dynamic Floor Manager to oversee daily front-of-house (FOH) operations and ensure an exceptional guest experience. The Floor Manager will lead and support the FOH team, maintain high service standards, and help create a vibrant atmosphere that reflects Bond's exclusive and innovative cocktail offerings.

Key Responsibilities:

• Team Leadership:
• Supervise and mentor FOH staff, including servers, bartenders, and hostesses.
• Conduct pre-shift meetings to communicate daily goals, specials, and service expectations.
• Guest Experience:
• Ensure all guests receive attentive, personalized service.
• Address and resolve guest complaints or concerns promptly and professionally.
• Maintain a welcoming and upscale atmosphere in alignment with Bond Cocktail Lounge's brand.
• Operational Excellence:
• Oversee daily operations, ensuring smooth service flow and efficiency.
• Manage floor plans, seating arrangements, and reservations to optimize guest satisfaction and revenue.
• Monitor cleanliness, organization, and ambiance of the lounge, ensuring compliance with health and safety standards.
• Sales & Performance:
• Support sales initiatives by promoting menu offerings and upselling premium options.
• Track and report key performance metrics, such as guest feedback and staff performance.
• Collaborate with the management team to identify opportunities for improvement.
• Communication & Collaboration:
• Serve as the primary point of contact between FOH staff and management.
• Communicate effectively with the kitchen, bar, and other departments to ensure a seamless guest experience.
• Participate in regular management meetings and contribute to strategic planning.

Qualifications:

• Previous experience as a Floor Manager, Assistant Manager, or similar leadership role in a high-end restaurant, lounge, or hospitality setting.
• Strong knowledge of cocktail culture, food and beverage service, and FOH operations.
• Excellent interpersonal and communication skills.
• Proven ability to lead and motivate a team in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Flexible schedule, including evenings, weekends, and holidays.

Preferred Skills:

• Familiarity with OPENTABLE reservation and TOAST POS systems.
• Certification in hospitality management or a related field.
• Passion for delivering exceptional guest experiences.

Compensation:

Competitive salary, commensurate with experience, plus benefits.