Are you a self-starter? Do you pride yourself in being amazing with clients, over the top organized and a logistical mastermind? Do you know what BEO is? If so, this job is for you!

Pivot Culinary Management partners with professional sports teams to provide comprehensive catering solutions while the team is at home or on the road. Fueled with a passion for sound nutrition, quality food and authentic relationships. We are a growing company and continuously expanding our services and cities.

POSITION OVERVIEW

The primary mission of the Account Manager is to foster robust and enduring client relationships by proactively addressing client needs and delivering exceptional service. They are integral to ensuring both client satisfaction and the efficient operation of our services. This dynamic position demands an individual with exceptional communication and organizational skills, a proactive approach to administrative tasks, and the ability to thrive in a fast-paced work environment. The successful candidate will contribute significantly to ensuring the overall success of our company initiatives. 

WORK HOURS

This role is required to work a minimum of 40-50  hours per week.  They must be able to work flexible scheduled shifts based on business needs. Scheduling will include nights and weekends depending on events and functions. Travel may be required based on business needs.

Key Responsibilities

Client Satisfaction

• Build, nurture, and maintain client relationships by providing exceptional customer service and promptly addressing concerns and inquiries in a friendly and professional manner.
• Follow up with clients regularly to guarantee guest satisfaction, always going the extra mile. 
• Prepare detailed post-event reports summarizing client feedback, highlighting areas of improvement, and suggesting appropriate solutions to enhance the client experience.

Menu Planning Assistance

• Collaborate with clients to plan menus based on established parameters, team preferences, and client needs.
• Ensure that menu choices align with the expectations of team representatives and cater to the client's requirements.
• Implement proper food safety and sanitation procedures at home facilities and on the road.

Pre-Planning Event Logistics

• Comprehend, engage in, and effectively communicate pre-planning logistics, including vendor coordination, sourcing products, travel timelines, and billing accuracy.
• Prepare and maintain detailed Banquet Event Orders promptly to guide the culinary team and clients. Include all necessary details such as menu selections, event timelines, and setup requirements.
• Establish a direct point of contact for each vendor and team to streamline communication. Regularly follow up to ensure that everything is on track.

Post Event Feedback & Reporting

• Generate, analyze, and present reports on key metrics and performance indicators to both internal and external partners.
• Update and maintain all necessary client information and documentation ensuring data integrity and consistency across all platforms.

Budget and Expense Management

• Ensure that expenses align with the budget while maintaining high-quality service.
• Maintain records of travel and facility-related expenses, contracts, and performance metrics.
• Prepare regular reports on budget performance and service quality for management.

Vendor and Supplier Relationships

• Establish and maintain relationships with vendors and service providers to promote positive partnerships that together create exceptional experiences for our clients.
• Negotiate contracts, service agreements, and rates to secure favorable terms as appropriate.

Client Communication and Support

• Act as a primary point of contact for assigned clients.
• Act as a liaison between clients and internal departments, ensuring effective communication and prompt resolution of any issues or challenges. 
• Provide post event feedback to clients in a timely manner to ensure confidence in our partnership and services. 

Risk Management

• Anticipate potential challenges, create strategies to mitigate these risks and develop contingency plans.
• Identify backup vendors and have alternative arrangements in place. 
• Identify  and communicate any potential risks associated with vendor relationships, sales, and travel logistics. 

Team Collaboration

• Lead by example, upholding professionalism and promoting a respectful, team-oriented work environment at all times
• Collaborate with internal teams to ensure seamless communication and execution of services.
• Participate in cross-functional projects as appropriate. 

Research and Development

• Contribute to research and development projects as requested.
• Stay up to date with industry trends, competitive landscape, and client preferences to gain insights and provide valuable recommendations. 

Administrative Duties:

• Organize and maintain files, documents, and records related to client services.
• Attend daily/weekly staff meetings and department meetings, as requested.
• Complete a monthly mileage report and submit it to Accounting by the 1st of each month.
• Complete all training and continued education as requested.
• Maintain confidentiality and integrity of sensitive information.
• Follow the supervisor's instructions and complete all other duties as assigned.

Requirements:

• Bachelor's degree in business administration, marketing, hospitality management, or a related field (or equivalent work experience).
• Excellent interpersonal skills and the ability to build strong relationships with clients and internal stakeholders.
• Exceptional hospitality skills and a genuine passion for providing outstanding customer experiences.
• Strong attention to detail and the ability to identify areas of improvement and suggest effective solutions.
• Strong written and verbal communication skills, including the ability to craft professional and compelling business communications and present findings to stakeholders.
• Proficiency in Microsoft Office Suite and experience with CRM software.

If it's not evident, this role wears many hats. If you are someone who has the ability to easily multi-task, can be both administrative and great in a client-facing environment. You must have experience managing people and have a background in hospitality. We look forward to hearing from you!