POSITION OVERVIEW

The Operations Manager is responsible for overseeing all aspects of daily operations across our catering services and restaurant locations. This role ensures that each venue runs efficiently and delivers exceptional service. The Operations Manager is tasked with managing staff performance, streamlining processes, and upholding quality standards to enhance customer experiences. They are also responsible for budget management, inventory control, scheduling, and maintaining compliance with health and safety regulations. By optimizing operations and implementing best practices, the Operations Manager plays a key role in driving business growth and profitability.

WORK HOURS

This role is required to work a minimum of 40-50 hours per week. They must be able to work flexible scheduled shifts based on business. Occasional scheduling will include nights and weekends depending on events and functions. Some travel will be required.

ESSENTIAL RESPONSIBILITIES & DUTIES include but are not limited to

• Hire, train, schedule, and manage all Operations Stewards.
• Hire, train, schedule, and manage all on-call Catering Captains, Servers, and Bartenders.
• Check out & check in equipment from all events.
• Oversee kitchen LKB for events and verify all items on BEO are in the van.
• Assist the Sales Team with logistics for event days.
• Attend site visits with the sales team as needed.
• Attend all BEO meetings and Manager Meetings.
• Maintain order, organization, and inventory of the operations warehouse
• Management of catering FOH products (beverage and dry goods).
• Development and management of paper product ordering and guidelines for all Herb Box Catering.
• Continued development of catering + restaurant operation efficiencies
• Assist the Director of Operations of The Herb Box.
• Assist in technology development.
• Assist in managing and repairing Herb Box facilities: restaurants and kitchen equipment
• Other Duties as added and requested.

KEY ATTRIBUTES

• Professional appearance complemented by exceptional oral and written communication and presentation skills for internal and external audiences.
• Proven ability in leadership, communication, and negotiating techniques to create memorable moments for clients.
• Creative, energetic outgoing personality with organizational skills and attention to detail.
• Must possess a burning desire and commitment for continuous improvement.
• Distinctive entrepreneurial and sustainable thinking and acting with a strong focus on customer orientation.
• Experience facilitating meetings.
• Keen attention to detail with the ability to track and manage multiple projects at one time.
• Ability to act efficiently on last-minute projects.
• Proficiency with Microsoft Excel, Word, PowerPoint / general computer literacy.
• Demonstrated ability to coordinate and facilitate the completion of large administrative projects in a timely manner, including meeting strict deadlines.
• Proactive and service-oriented but easygoing personality.
• Self-starter with demonstrated ability to work both independently and within a team.
• Ease in getting along with team members at all levels.
• Experience managing up
• Consistency and a high degree of quality in work.
• Excellent execution – a perfectionist.
• Curiosity and a constant interest in learning.
• Excellent judgment, discretion, and diplomacy.

JOB SKILLS AND REQUIREMENTS

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Good physical condition to lift moderate weights, move quickly and remain on feet for prolonged long periods of time.
• A sincere desire to provide the utmost quality service.
• Possess a pleasant personality to effectively deal with guest and employee questions and service and contribute to the overall atmosphere of teamwork.
• Must be keen with attention to detail.
• Well-groomed appearance.
• Must have the ability to determine expectations, measure effectiveness in processes, enforce quality standards, and meet commitments.
• Display strong analytical and organizational skills and can identify and implement process improvement strategies with positive business results.
• Excellent time management skills.
• Have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information.
• Ability to work both independently and as part of a team.

REQUIREMENTS

• Must have a valid Driver’s License, reliable means of transportation and an acceptable MVR report.
• Possess a valid Maricopa County Health Department Food Handlers Card
• Must be ServSafe Certified

LANGUAGE ABILITIES

• Ability to read, analyze, and interpret general business documents and other required materials
• Ability to write and read reports, i.e. business correspondence and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

MATHEMATICAL ABILITIES

• Ability to calculate basic figures and amounts ex. discounts, proportions, percentages
• Ability to apply concepts of basic algebra and geometry

REASONING ABILITY

• Ability to solve practical problems and demonstrate an aptitude for critical thinking
• Ability to interpret a variety of instructions (i.e. written, oral, diagram, or schedule form)

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job the employee is occasionally exposed to smoke, fumes, or airborne particles and risk of electrical shock.
• The applicant should possess the ability to work in confined spaces.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job the employee is regularly required to stand for long periods of time.
• The employee is frequently required to reach with hands and arms. The employee is occasionally required to sit; walk; climb or balance; stoop, kneel, crouch, crawl, taste, or smell.
• The employee is occasionally required to lift up to 50 pounds.
• The vision requirements include depth perception, peripheral vision, distance vision, and close vision.