Shift Supervisor

Wrentham Food Systems-Wrentham Village Premium Outlets – Wrentham, MA

A career with MSE Branded Foods is more than just a job; it’s a stepping-stone to a successful future in the progressive workplace of restaurant and retail business. We are looking for talented persons to perform a broad range of simultaneous duties while providing excellent customer service based on the company’s standards. We are seeking an energetic and positive Shift Supervisor with expert leadership and training abilities who is proficient in all roles of food preparation and exceptional customer service.

Our Team Members are valued persons whose individual contributions are integral to our overall success. New Supervisors will work closely with other supervisors and managers who will invest their time and energy into helping you develop and expand your job and people skills and pave the way for advancement opportunities. MSE Branded Foods offers first-class pay along with bonus and incentive opportunities to our employees. We are always looking to add new talent to our team at our independently owned concepts which include Auntie Anne’s and Carvel at the Wrentham Village Premium Outlets. Full-time and part-time positions are available.

Job Summary

The Shift Supervisor will support and assist the GM and AGM in assuring operations are consistent with MSE standards and policies. Responsible for teaching, training, and leading Team Members. Must present a professional image at all times. Must coach, counsel, and develop Team Members to maximize sales and profitability, control expenses, meet budgetary constraints, handle Guest complaints, and ensure sanitation, safety, and food quality. The Shift Supervisor is a champion of the company standards and is expected to model the behavior expected of Team Members consistently.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Our Shift Supervisor ensures each guest receives excellent service by leading and modeling the MSE standards.

· Take pride in their appearance while adhering to the MSE Dress & Appearance Policy

· Effectively lead the restaurant and assist in the development of team members.

· Responsible for monitoring, training, and development of new employees on shift.

· Proficient in each area of the restaurant to assist when necessary

· Adhere to company policies, procedures, and all state and federal wage and hour regulations.

· Ensure all equipment is in good repair and all safety procedures are followed.

· Responsible for monitoring employees and reporting job-related or health-related issues to upper management.

· May be responsible for managing cash and register drawers.

EDUCATION AND/OR EXPERIENCE

High School Diploma or High School equivalency required.

Requires 1-2 years of leadership abilities at MSE or other restaurant concept.

May be required to submit to E-Verify screening.

COMPUTER SKILLS

Basic computer skills required, proficiency with various POS software

PHYSICAL REQUIREMENTS This position requires regular attendance; the ability to work 40 hours per week; the ability to stand or walk for hours at a time; frequently required to hear, speak, walk, climb, stand, reach, bend, balance, kneel, stoop, lift and carry items up to 50 lbs.; requires the ability to tolerate significant temperature changes, and frequent immersion of hands in water and cleaning or sanitizing solutions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.