Chick-fil-A Careers
Rivers Avenue
Back of House Team Leader

Back of House Team Leader

Full-time

$17 - 20 per hour

Chick-fil-A

Role Description:

The Team Leader supports the Leader on Duty (LOD) by leading through example, coaching, and holding team members accountable to Chick-fil-A’s culture and operational standards. This role ensures effective shift preparation, strong communication, and proactive problem-solving. Leaders in this position drive team success by fostering a positive work environment and maintaining high performance across all areas.

Key Responsibilities

Operational Excellence

Ensure team members maintain established speed-of-service standards.
Promote consistency in daily operational systems, particularly in the Back of House (BOH).
Work collaboratively with the Front of House (FOH) and Delivery to ensure peak performance across all sales channels.
Monitor and uphold cleanliness, organization, and food safety standards at all times.
Perform and oversee Daily SAFE Critical and ERQA assessments.
Coach SAFE standards and ensure BOH team members understand and adhere to Ecosure requirements.
Following all operational procedures per the Pathway standards.

Leadership & Accountability

Lead by example, setting the tone for professionalism, work ethic, and a positive attitude.
Provide clear direction and feedback to team members, ensuring accountability to daily expectations.
Address and report violations of Chick-fil-A standards and Team Member Handbook policies.
Act with urgency and accountability, helping to uphold the standard for work ethic and professionalism.
Encourage and empower team members daily, fostering a culture of motivation and teamwork.

Problem-Solving & Decision-Making

Proactively identify and address challenges before they impact operations or guest experience.
Make confident, well-informed decisions under pressure while keeping the team and business needs in mind.
Handle conflicts effectively by mediating issues between team members and ensuring a respectful resolution.

Benefits of working at Chick-fil-A:

Flexible Hours - Work schedule can be arranged around your commitments
Closed Sundays - Enjoy a day off to spend with family and friends
Work Directly With A Chick-fil-A Operator - Learn important business skills for the future
Competitive Pay - Earn a competitive paycheck and valuable business and people skills
Great Place to Work - Be a highly valued part of the Chick-fil-A family with high retention rates

Apply now and be a part of a fun and enthusiastic team that nurtures your skills and offers a rewarding work experience!

Chick-fil-A - Rivers Avenue

7616 Rivers Ave, North Charleston, SC, 29406

Apply

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.