We have a rare opening for a Chick-fil-A Manager or (possibly) Director position.  This position would include medical and other benefits, including paid time off and bonus opportunities. The work schedule for this position will rotate to include a combination of opening, mid-shift, and closing. Please only apply if you are available to work these hours. Working at Chick-fil-A is more than just a job, it's an opportunity to gain valuable skills and life experience that goes beyond just serving a great product in a friendly environment.

A customer facing Manager at Chick-fil-A is: 

• A restaurant leader who is focused on higher guest satisfaction, stronger accountability around service, more consistent guest experiences, and improved Team Member skills in Recipe for Service and 2nd Mile Service
• Always delivering crave-able food, in a timely manner, that meets or exceeds Chick-fil-A Quality Requirements
• Constantly coaching the behaviors of all Team Leaders and Team Members who serve our guests

Desired behaviors include:

• Respect for authority and excellent manners
• Sense of urgency that creates surprisingly fast Speed of Service
• Attention to detail that ensures preparation, production, and service  procedures are followed
• Execution of systems that ensure a refreshingly clean environment
• Maintaining a work environment that ensures and promotes food safety
• Vigilant attention to the organization and appearance of the restaurant

Role and Responsibilities:

As a Manager/Director at the Cockrell Hill Chick-fil-A you will:

• Serve guests by taking orders, handling cash and credit cards, making drinks and desserts by offering an immediate and respectful response to all guest's needs.
• Deliver meals to guests at their table or to a designated pick up area, and providing excellent customer service at all times.
• Maintain cleanliness of your work area and the patio, parking lot, lobby, and restrooms.
• Stock sauces, cups, lids, etc. as needed to maintain throughout your shift.
• Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
• Making deliveries
• Coach, teach, and train Team Members on policies and procedures and creating a positive work environment for everyone.
• Maintain food safety and cleanliness standards
• Open and/or close the restaurant leading the shift as a key holder
• Set team goals, share the score visually and celebrate the wins
• Serve as a subject matter expert for hospitality and service
• Develop a hospitality plan
• Identify and implement signature service offerings that go the 2nd Mile
• Model hospitality with Team Members and Guests
• Celebrate Team Member successes in delivering hospitality & excellent service
• Partner with other Directors to ensure Team Members are trained on service requirements
• Coach team members daily on the Recipe for Service and 2nd Mile Service
• Create daily focus on goals and specific hospitality behaviors
• Review service processes with Operator and Leadership Team
• Measure Restaurant CEM and Cares performance to identify areas of opportunity for continuous improvement and share with team
• Train team members on Guest Recovery Model
• Address and respond to CAREs and CEM comments within required timeframes
• Perform weekly assessment and feedback regarding current Team Member behaviors

Requirements:

• Prior Chick-fil-A Experience is a plus but not required.
• You must be hard-working, team-oriented, friendly, honest and have great customer service skills.
• Must have reliable transportation with a current driver's license.
• You must be authorized to work in the United States.
• You must be at least 18 years old
• You must have a High School diploma or equivalent; an Associates or Bachelors degree is preferred.
• You should be available to work any time including Saturdays - time off can be given for special requests
• At least one-year previous restaurant management or leadership experience is preferred.
• Excellent verbal and written communication skills are a must.

Benefits:

• Healthcare Insurance
• Life insurance
• Paid time-off
• Free food and beverages
• Uniform allowance
• Personal development allowance
• Computer
• Qualification for periodic bonuses
• Flexible scheduling
• Overtime (looking for approximately 46 hours/week)
• Scholarship & tuition assistance options