Reports to: Operations Director

Job Purpose

The Catering Coordinator is responsible for managing and executing all catering orders at Chick-fil-A Rincon, ensuring a seamless experience for both guests and team members. This role involves close collaboration with Chick-fil-A Rincon leadership to execute catering orders effectively.

Key Responsibilities

• Order Management:
• Call and confirm all catering orders the day prior to delivery.
• Create and implement preparation plans for executing all catering orders.
• Manage deferred ordering system to ensure that all orders are properly entered. 
• Service Preparation:
• Prepare all service elements for catering orders, ensuring high-quality presentation and compliance with Chick-fil-A standards.
• Training and Development:
• Train delivery drivers on order execution and setup procedures.
• Assign delivery orders based on team availability and order requirements.
• Inventory and Tracking:
• Maintain a detailed tracking system for all TMS bags loaned out to ensure accountability and organization.
• Organize and manage catering inventory, ensuring all items are readily available and in good condition.
• Operational Support:
• Maintain a clean and organized catering room, adhering to health and safety standards.
• Assist in restaurant operations when catering orders are not active.
• Continuous Improvement:
• Demonstrate a passion for improving catering processes and overall business performance.

Expectations

• Proactively manage and oversee all catering related tasks.
• Maintain a high level of communication with team members and guests.
• Exhibit strong organizational skills and attention to detail.
• Foster a positive team environment and contribute to a culture of excellence and care.

Qualifications

• Previous experience in catering management or a similar role is a plus.
• Clean driving record with a valid state driver's license. 
• Familiarity with Chick-fil-A Delivery Management system or similar software.
• Excellent communication skills, both verbal and written.
• Ability to lift over 50 lbs and perform physical tasks associated with catering.
• Strong organizational skills with the ability to multitask effectively.
• Detail-oriented with a focus on cleanliness and order.
• Demonstrate a strong understanding and embodiment of our culture of CARE.
• Willingness to grow, accept accountability, and handle feedback.
• Meet all standard Team Member qualifications. 

This Chick-fil-A® Restaurant is operated by an independent franchised business owner

who makes all their own employment decisions and are responsible for their own

content and policies.