Job Title: BDC Representative
Company: Midtown Motor Company
Job Type: Full-Time
Compensation:
- $20 per hour (40 hours per week)
- Overtime: Average of 3 hours per week at time-and-a-half pay
- $10 per appointment show-up
- Bonus and Commission: Bonus and commission opportunities
- Spiffs (Incentives): Performance-based incentives for achieving targets
About Midtown Motor Company
Midtown Motor Company has proudly served our community for over 30 years, providing customers with reliable transportation through our flexible Buy Here Pay Here (BHPH) financing programs. We are a trusted, family-owned dealership committed to offering quality vehicles and exceptional customer service.
Our goal is to be the most trusted and customer-friendly BHPH dealership by maintaining integrity, transparency, and dedication to customer success. We value long-term relationships with our customers and work hard to deliver exceptional service through a knowledgeable and dedicated team.
Why Join Us?
- Work-Life Balance: Enjoy a 5-day workweek with a healthy work-life balance.
- Private Office: A private office ensures a focused and professional work environment.
- Growth Opportunities: As we grow, so do your opportunities for advancement within the company.
- Team-Oriented Culture: Be part of a supportive and dynamic team that values your success.
About the Role
As a BDC Representative, you will be the first point of contact for potential and existing customers, helping them understand our financing program and setting them up for success. You will be instrumental in lead generation, customer retention, and digital marketing, all while ensuring that our dealership reaches more people and keeps them engaged.
Key Responsibilities
- Lead Generation & Prospecting
- Make outbound calls to potential customers inquiring about our Buy Here Pay Here program.
- Follow up with leads from online inquiries, phone calls, and social media interactions.
- Set and confirm appointments for customers to visit the dealership.
- Re-engage cold leads and follow up with customers who visited but didn’t purchase.
- Customer Service & Retention
- Serve as the first point of contact for customers, answering questions about financing options and inventory.
- Maintain relationships with existing customers through regular check-ins and referral requests.
- Follow up with customers after their visit to ensure satisfaction and offer further assistance.
- Digital Marketing & Social Media Management
- Create and post engaging content on Facebook to highlight inventory, promotions, and customer success stories.
- Respond to customer inquiries and comments on social media in a timely manner.
- Assist in updating the dealership’s website and online listings to keep inventory and promotions current.
- Appointment Scheduling & CRM Management
- Maintain the Customer Relationship Management (CRM) system to track calls, follow-ups, and appointments.
- Schedule and confirm appointments with the sales team.
- Ensure all leads are properly recorded and followed up on.
- Overcoming Objections & Improving Sales Efforts
- Handle customer concerns regarding financing or vehicle options and work to keep them engaged.
- Provide valuable feedback to the sales and management team to improve the customer experience.
What We’re Looking For
- Bilingual (Spanish & English): Ability to assist a diverse customer base.
- Reliability: Dependable, motivated, and able to take initiative.
- Strong Communication Skills: Excellent verbal and written communication.
- Customer Service/Sales Experience: Previous experience is a plus, but not required.
- Organized & Multitasking: Ability to manage multiple tasks in a fast-paced environment.
- Social Media Savvy: Experience in content creation and engagement.
- CRM Familiarity: Experience with CRM software is a plus, but not required.
- Positive Attitude: A strong drive to succeed and contribute to team success.
Benefits
- Hourly Pay: $20 per hour (40 hours per week)
- Overtime: Average of 3 hours per week at time-and-a-half pay
- Paid Time Off (PTO)
- Paid Holidays
- Medical Insurance
- Retirement IRA
- Incentives: Performance-based bonuses and spiffs
- Training provided to ensure success in your role
- 5-Day Work Week: Promoting work-life balance
Join Midtown Motor Company and help connect customers with the vehicles they need!
