$50,000-$60,000/Year

Position Name:  Account Manager

Job Summary:

The Payment Center Specialist plays a critical role in supporting the collections process and ensuring timely resolution of customer payment issues. This position is responsible for

building and maintaining positive, long-term relationships with customers, promoting repeat business and referrals. As a Payment Center Specialist, you will work directly with customers to address payment concerns, offer solutions, and ensure a seamless and positive experience. You must demonstrate strong problem-solving skills, excellent communication, and a commitment to delivering high-quality customer service to achieve complete customer satisfaction.

Key Responsibilities:

• Collections Support: Assist in the dealership’s collections efforts by managing customer accounts, following up on overdue payments, and resolving any payment-related issues in a timely and professional manner.
• Customer Relationship Building: Establish and maintain positive relationships with customers and their references, ensuring that interactions are handled with respect and empathy. Foster long-term loyalty to encourage at business and referrals.
• Problem Resolution: Identify and resolve payment or account issues by proactively addressing customer concerns and finding mutually agreeable solutions. Work with customers to create realistic payment plans when necessary.
• High-Quality Customer Service: Handle all interactions with the highest level of professionalism and courtesy. Ensure that each customer feels heard, valued, and supported throughout the payment processk .
• Documentation and Reporting: Maintain accurate records of customer communications, payments, agreements, follow-ups. Prepare regular reports to track collections progress and outcomes.
• Team Collaboration: Work closely with the finance and collections teams to ensure alignment and effective resolution of customer payment issues. Share insights and best practices to improve processes and outcomes.

Qualifications:

• Strong customer service and communication skills, with the ability to engage professionally and empathetically with customers.
• Proven problem-solving abilities and the ability to handle sensitive situations with tact and professionalism.
• Detail-oriented with excellent organizational skills and the ability to manage multiple tasks simultaneously.
• Experience in collections, auto finance, or a related field is a plus, but not required.
• Ability to work in a fast-paced environment and manage a high volume of calls and inquiries.
• High school diploma or equivalent; college degree preferred.

Professional Development:

• At Midtown Motor Company, we are deeply committed to the growth and success of our Team Members. Professional development is not just encouraged — it is a keyrequirement of the role. You will be expected to actively engage in training and mentorship programs provided by the company, while also dedicating personal time to furthering your own growth. This may include pursuing relevant certifications, participating in industry webinars,reading professional development materials, or seeking other opportunities to enhance your skills and expertise. We believe that investing in your own personal growth outside of company time is essential to your success and will contribute to both your career advancement and the overall success of the team.

Skills & Attributes:

• Customer-Centric: Committed to delivering an exceptional customer experience at every touchpoint.
• Resilient: Able to handle challenging situations with patience and persistence.
• Team-Oriented: Collaborates well with others and contributes to a positive, supportive workenvironment.
• Adaptable: Flexible and able to adjust to changing customer needs and business priorities.