Job Description Service Team

Reports to General

Manager/Manager on Duty

Summary of Position

You can be a Service Team Member anywhere; here is why you’ll love working at Mellow Mushroom in Grant

Park. You are a perfect blend of guest hospitality and transaction experience. You enjoy being the beginning, end, and best part of a patron’s dining

experience. You know how to massage menu concerns, bang out small talk, and finish strong with processed payments. Last, you don’t like to stand in one

place forever, so we encourage you to stretch your legs and help make things happen. Does all this add up to you?

Duties & Responsibilities

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Always adhere to Brand Standards for uniform appearance and personal grooming

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Completes duties on opening, closing and side work checklists.

• Provide positive, memorable, and hospitable experiences for our guests; find ways to exceed guests’ expectations.
• Be welcoming and accommodating; educate patrons, and answer questions with a Mellow vibe.
• Know the menu; promote products and new menu items; remind customers of how amazing our food and drinks offerings are.
• Craft and deliver delicious cocktails while engaging with guests to provide memorable experience.
• Check IDs to confirm legal drinking age for all guests.
• Take orders, make recommendations, and offer positive feedback while being your unique self.
• Take care of business handling bills and payment process credit cards accurately and keep cash drawer balanced.
• Continually seek ways to exceed our guests’ needs and expectations; keep a positive attitude while dealing with customer feedback.
• Monitor, restock, and replenish the service counter and dining room as needed.
• Maintain current knowledge of all laws affecting alcohol purchase and patrons.
• Be dependable and punctual; take pride in your role and be a good team member.
• Maintain a clean and tidy workstation; the counter area should reflect our high standards for cleanliness and safety.
• Be comfortable standing for extended periods and lifting heavy items while keeping a positive attitude.

What We Offer

If you can do all that while maintaining a Mellow vibe, here is what we can offer in return: competitive compensation, choice of

benefit plans, training and development, employee discounts, and a positive environment that values diversity, inclusion, respect, and freedom of

self-expression in our team members. Ready to Mellow?  Employee Meals, hourly pay + tips And wait there is more…come GROW your career with us at

Mellow – see your manager for details!