Owenhouse Ace Hardware

Job Description: Sales Associate/Paint Specialist

Reports to: Store Manager & Store Supervisor/Management Team

Direct Reports: None

About Us

Owenhouse Ace Hardware is a dynamic and customer-focused company committed to providing high-quality products and exceptional service. Our team thrives on collaboration, creativity, and excellence, and we are passionate about delivering outstanding results to our customers.

Why Join Us?

• Growth & Development: We invest in your success with ongoing training and career advancement opportunities.
• Great Culture: A supportive and engaging work environment where your ideas matter.

Your Role

As a Sales Associate/Paint Specialist at Owenhouse Ace Hardware, you will be responsible for:

Customer Service Responsibilities:

• Providing a positive and helpful customer experience, ensuring every customer leaves satisfied.
• Proactively assisting customers in solving problems, especially related to paint selection, color matching, and coatings.
• Greeting customers as they enter the store and thanking them upon departure.
• Demonstrating a friendly and approachable demeanor to build strong customer relationships.
• Assisting customers with personal, customized service based on the premise of amazing every customer, every time.
• Addressing customer complaints and forwarding unresolved issues to management.

Paint Specialist Responsibilities:

• Managing and maintaining the Paint Zone (Paint area) ensuring it is clean, organized, and stocked.
• Assisting customers in choosing paint colors, explaining color theory, and offering expert product recommendations.
• Mixing paint, stains, and coatings accurately and efficiently to match customer requests.
• Maintaining tinting machines and equipment, ensuring proper functionality.
• Reordering paint mixing supplies and color chips as needed to keep inventory well-stocked.
• Troubleshooting and resolving issues that may arise during the paint tinting process.
• Cleaning up any paint or solvent spills that may occur within the store premises.
• Staying updated on the latest paint products, trends, and industry best practices.

General Store Responsibilities:

• Assisting with receiving, stocking, and pricing of merchandise throughout the store.
• Ensuring the sales floor, stockroom, and outdoor merchandise areas remain clean and orderly.
• Helping with merchandise resets and updating product displays.
• Assisting department specialists with price changes and special orders.
• Monitoring store security and preventing shoplifting activities.
• Participating in store meetings and training sessions to enhance product knowledge and service skills.

Register Operations:

• Performing accurate cash register transactions, including counting back change to customers.
• Ensuring checkout lines are cleared quickly and efficiently.
• Adhering to store programs and promotions that require implementation at the cash registers.
• Assisting with bagging and packaging of customer purchases.

What We’re Looking For: (Full time or Part time)

• High School Diploma or GED equivalent.
• Retail experience preferred but not required.
• Customer service experience preferred but not required.
• Previous experience in retail paint or a related industry required.
• Ability to differentiate minute color variances and understand color theory.
• Strong communication and problem-solving skills.
• Physical ability to stand, walk, lift up to 50 lbs., and climb.

Perks & Benefits: (Can vary based upon Full time or Part time status)

• Competitive salary with performance-based bonuses.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Professional development opportunities.
• Team outings and company events.

How to Apply:

If you’re ready to be part of a team that values your contributions and fosters growth, we’d love to hear from you! Apply today!