Essential Duties/Responsibilities:
- Understand and support store operations, policies and procedures
- Prepare necessary reports and paperwork
- Maintain company image standards
- Maintain effective, professional relationships with coworkers, vendors and service providers
- Communicate up and down to ensure proper flow of information
- Enforce company and governmental regulations with regard to age restricted sales
- Monitor and report fuel/underground storage tank issues as per Class C training
- Ensure the store is clean, adequately stocked, organized, and well kept
- In coordination with corporate, change marquee and fuel price sign when required
- Resolve customer complaints in a timely and professional manner
- Maintain customer service standards
- Greet and thank all customers including using intercom system/welcome customers at the pump
- Maintain awareness of gasoline activities
- Handle routine alcohol, tobacco and lottery sales with ID checks while observing and following all restricted sales laws and policies
- Handle additional sales equipment (lottery, phone card, and car wash machines)
- Handle difficult customer situations and resolve complaints on the spot
- Use suggestive selling techniques
- Provide fast, efficient, friendly and accurate service at all times
- Product Management
- Safely stock cooler (includes organizing, cleaning, reporting out of stocks, and vendor issues)
- Face, front, stock and clean sales floor merchandise
- Check in and put away grocery orders
- Assemble and place shippers and display, maintain as needed
- Financial Management
- Successfully handle routine sales transactions
- Complete shift change accurately and report issues to Store Manager
- Understand how to accurately count cigarettes and lottery tickets
- Handle cash according to company policies and procedures
- Make appropriate safe drops in a timely manner and consistently keep drawer funds at prescribed levels
- Properly handle and record merchandise refunds and customer care transactions
- Asset Management
- Operate, clean and service fountain and coffee bar
- Keep floors and sidewalks in a clean and safe condition
- Clean and restock restrooms
- Clean drive, dispenser island and service self-serve center
- Perform routine servicing/cleaning of car wash and other outside equipment when necessary (newspaper, air machine, pay phone, ice vendors)
- Report equipment/facilities in need of maintenance/repair to Store Manager
- Physical Functions
- Stand and/or walk for an entire shift
- Occasionally lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes of workday (i.e. assisting in stocking/maintaining inventory levels)
- Occasionally lift and/or carry up to 60 pounds from ground to waist level as needed (i.e. to replenish fountain syrups)
- Occasionally lift and/or carry up to 50 pounds from ground to waist level up to 30 minutes of workday (i.e. stocking/maintaining inventory)
- Occasionally bend at waist with some twist in up to one hour of work day
- Occasionally grasp, reach, and manipulate objects with hands up (requires eye-hand coordination, and may require bilateral coordination of hands up to 4 hours of workday)
- Occasionally climb a ladder to store or retrieve materials, and/or place or remove signs
Disclaimer: This job description is not a complete listing of responsibilities, but reflects the general qualifications, duties and/or responsibilities necessary to develop in this position. The company reserves the right to revise the job description when circumstances are necessary for reasons such as, but not limited to, new systems, technical developments, emergencies, and workload or personnel changes.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.EOE/Minority/Female/Veteran/Disabled