FRONT DESK COORDINATOR JOB DESCRIPTION
This position only Part Time position! Average of 15-18h per week, Monday thru Friday. Mainly pm which is 145p-730p
Bring your dog to work? That’s right! Dogtopia, the industry leader in dog daycare, boarding,
and spa services has an immediate opening for an energetic, organized,
business-minded individual that will be the first point of contact as a Front
Desk Coordinator. This person should love dogs - and, upon successful
completion of training, you can even bring YOUR dog to work with you! What a
bonus!
Core Competences:
• Consistent and timely attendance
• Ability to learn dog recognition
• Completion of all E-learning platforms
• Proper record keeping
• Participate and lead topics in team meetings
Personal Characteristics:
• Detail oriented
• Quick thinker
• Emotionally intelligent
• Outgoing, enthusiastic by nature
• Fun-loving
• Strong multitasker
• Excellent communicator
- Day to Day Duties:
- Data entry
- Answering phones
- Creating Pet Parent Charts
- Book keeping
- Greet EVERYONE that walks in or out of Dogtopia!
Qualifications:
- Must love dogs
- Ability to work flexible days and hours, including holidays and weekends
- Ability to work cohesively with others in a fun, fast paced environment
- Strong customer service skills.
- Ability to make/take phone calls while still assisting lobby
- Must be comfortable with up-sell
- Understanding Dogtopia’s retail items
- Ability to work independently
- Understanding our Dogtopia-isms
Clean and Safe Environment:
- to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete
- Does walk through and risk awareness inside and outside playrooms
- Cleaning may include, mopping, sweeping, trash, and water refill.
Customer Service and Presentation:
- Ability to work cohesively with their team in a respectful and professional manner
- Excellent communicator and can speak consistently to out 3 Ss (Smile, Story, Satisfaction)
- Be knowledgeable on pricing and services
- Strive for high customer review ratings by always smiling for the cameras and engaging in safe play!
- ENJOY your team! GROW your team! And PLAY to your fullest potential
As the Front Desk Coordinator you are responsible to work with all customers, furry friends
and team members to ensure Dogtopia sets the highest standards and satisfaction
of safety and fun.