We are looking for a Restaurant Manager to lead all aspects of our business. You

will deliver a high-quality menu and motivate our staff to provide excellent

customer service. Restaurant manager responsibilities include maintaining the

restaurant’s revenue, profitability and quality goals. You will ensure

efficient restaurant operation, as well as maintain high production,

productivity, quality, and customer-service standards. To be successful in this

role, you’ll need management skills and experience in both front and back of

the house. We want you to know how to oversee the dining room, check-in with

customers and balance seating capacity. Back of the house management experience

is essential, as you’ll hire qualified servers, set work schedules. We’ll expect

you to lead by example and uplift our staff during busy moments in our

fast-paced environment. Ultimately, you will ensure our restaurant runs

smoothly and customers have pleasant dining experiences.

Responsibilities

• Coordinate daily Front of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for FOH goods
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable, TOCK and Micros/Simphony
• Strong leadership, motivational and people skills
• Acute financial management skills
• BS degree in Business a plus but not mandatory
• Administration; hospitality management or culinary schooling is a plus