The Kitchen Shift Lead is responsible for
- Always delivering crave-able food, in a timely manner, that meets or exceeds Chick-fil-A Quality Requirements
- Coaching the behaviors of all Team Leaders and Team Members who work in the Kitchen.
Those behaviors include:
- Sense of Urgency that creates surprisingly fast Speed of Service
- Attention to detail that ensures preparation and production procedures are followed
- Execution of systems that ensure a refreshingly clean environment
- Maintaining a work environment that ensures and promotes food safety
- Vigilant attention to the organization and appearance of the kitchen
As a Restaurant Leader you will:
- Demonstrate a passion for the business and managing the overall operations
- Find, train, develop and recognize the best people
- Manage daily activities to ensure guests receive excellent customer service
- Demonstrate a strong awareness and concern for food quality and safety
- Adjust to multiple demands and shifting priorities
Behavior Characteristics:
- Work 30-40 hours per week in the restaurant based on PT or FT status
- Allocate at least two hours per week to planning
- Focus on systematically and effectively communicating all Kitchen related goals and success factors to Team Members
- Combine critical thinking and practical leadership to create a culture of innovation
- Effectively coach and give direction
- Intentionally and methodically grow and nurture relationships with the staff
- Be able to connect with a multicultural team
- Align hiring, training, daily practices and evaluation practices with the Vision of the organization and the Thematic Goal for the year
- Enthusiastically and passionately lead the Kitchen team
Additional Responsibilities:
- Effective & efficient kitchen systems
- Maintaining a LEAN production environment
- Coaching, evaluating, and providing accountability for all kitchen Team Members
- Troubleshooting and repairing equipment and facilities
- Ensure all necessary preventative maintenance and cleaning on a per set schedule.