Manages a staff of approximately 3 to 15 employees. Assigns, oversees and evaluates work. Recommends promotion,

transfer, or termination of employees based on performance

• Provides on-the-job training for new employees

• Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and

paper supplies for the unit to ensure a minimum loss from waste or theft

• Assists in the supervision of the preparation, sales, and service of food

• Forecasts food items. Estimates what amount of each food item will be consumed per shift

• Supervises food preparation and service operation while on duty. Assists in-shoppers during rush periods to ensure

the maintenance of restaurant efficiency

• Assists in-shoppers in greeting customers, taking orders, using the cash register, assembling order and checking for

completeness and correctness

• Ensure that every customer receives world-class customer service

• Route deliveries and serve drivers to maximize delivery business and speed

• Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production)

• Completes Closing Procedures

• Executes systems and procedures with 100% completeness and integrity

• Completes daily and weekly paperwork

• Responsible for 100% of the cash drawers at all times during the shift

• Receives and stores product

• Audits previous shift’s systems and procedures for 100% integrity and completeness

• Complete preventive maintenance and upkeep on store’s equipment and supplies

• Performs other related duties as required

• Acts and speaks in a professional manner

• Treats everyone they encounter with respect

Requirements:

Must be able to read and write and communicate in English

• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision

• Ability to handle and resolve customer threats and issues

• Ability to handle and resolve employee issues

• Skills to use a personal computer and various software packages (Word/Excel)

• Ability to handle stress and high-volume operations