Manages a staff of approximately 3 to 15 employees. Assigns, oversees and evaluates work. Recommends promotion,
transfer, or termination of employees based on performance
• Provides on-the-job training for new employees
• Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and
paper supplies for the unit to ensure a minimum loss from waste or theft
• Assists in the supervision of the preparation, sales, and service of food
• Forecasts food items. Estimates what amount of each food item will be consumed per shift
• Supervises food preparation and service operation while on duty. Assists in-shoppers during rush periods to ensure
the maintenance of restaurant efficiency
• Assists in-shoppers in greeting customers, taking orders, using the cash register, assembling order and checking for
completeness and correctness
• Ensure that every customer receives world-class customer service
• Route deliveries and serve drivers to maximize delivery business and speed
• Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production)
• Completes Closing Procedures
• Executes systems and procedures with 100% completeness and integrity
• Completes daily and weekly paperwork
• Responsible for 100% of the cash drawers at all times during the shift
• Receives and stores product
• Audits previous shift’s systems and procedures for 100% integrity and completeness
• Complete preventive maintenance and upkeep on store’s equipment and supplies
• Performs other related duties as required
• Acts and speaks in a professional manner
• Treats everyone they encounter with respect
Requirements:
Must be able to read and write and communicate in English
• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision
• Ability to handle and resolve customer threats and issues
• Ability to handle and resolve employee issues
• Skills to use a personal computer and various software packages (Word/Excel)
• Ability to handle stress and high-volume operations