Catering Lead

Full-time

$17 - 19 per hour

Directly Reports to: Director of Sales & Brand Growth

Collaborating Team: Director of Hospitality

Director of Back of House

Director of FOH

Team Leads

Provides Leadership to: Team Members

Hours: Full Time

Key Characteristics:

Highly organized, strong planning & project management skills
Attention to detail, ability to keep proper records & documentation of sales
Strong in logistics, sales, & finance
Pleasant personality with strong leadership & communication skills
Ability to multi-task & delegate responsibility
Ability to communicate on provided

Key Responsibilities

Identify catering opportunities while building relationships that lead to present & future sales
Ensure Team Members are delivering a REMARKable and CAREing pick up and/or delivery guest experience.
Follow up with guests for feedback on their catering experience
Ensure Team Members are properly trained in Pathway, Catering Sales eLearning, and 2nd Mile Service Skills.
Work with Collaborating Team to deliver a REMARKable and CAREing experience to every catering guest.
Lead the efforts to plan, organize, and detail responsibilities so that every intersection of the Catering experience is excellent for the guest and doesn’t impede the restaurant’s day-to-day operations or guest experience.
Create, manage, & resource a database on all Catering guests
Ensure catering equipment, vehicle, and Catering area maintain a clean, professional, & excellent appearance
Create & maintain documentation on Catering systems, procedures, & checklists.
Work closely with FOH Team Leads/BOH Team Leads to provide training to Team Members on Catering systems & procedures
Continually grow the Catering business by
Identifying potential Catering opportunities in the community
Build and foster relationships with Catering clients
Communicate appropriately and professionally with Catering clients before, during, & after the sale
Be an ambassador for the business in the community by upholding an upright reputation of excellence & hospitality.
Grow the Catering business by a minimum of 5% each year
Increase outside sales by 50% in a calendar year
Build one alternate distribution site

Chick-fil-A - Chick-Fil-A Palm Harbor

32800 US Hwy 19 N, Palm Harbor, FL, 34684

Apply

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.