Operations Director

Full-time

$25 - 28 per hour

Pay Range: $81,920 - $90,035

Operations Director

Directly Reports to: Operator, Chief of Staff

Collaborating Team: Director Team

Provides Leadership to: Manager Team & Team Leads

Vision

Develop a Business Plan for the year with the Chief of Staff and share with the Director Team defining all goals and a plan to reach them
Meet with the Director Team weekly
Meet with the Manager Team weekly
Embody & share Dan’s vision to your team…To be our community’s favorite place to be refreshed and restored
Embody & share Chick-fil-A Vision, Values, & Corporate Purpose to your team

People

Continuously develop the Manger and Team leads
Weekly meetings with Managers & Team Leaders to challenge & encourage them
Continuously develop yourself
Sync up with Talent and Culture Director and the Training Director on Training & Growth Plans for the team
Hold your team accountable for their responsibilities
Complete evaluations on all Managers on your team on schedule (30, 60, 90 etc.)
Complete the weekly Back of House schedule on time Tuesday at 5pm

Quality & Guest Experience

Time block your schedule to hit all areas of ownership every day (Kitchen, Facilities, Front of House)
Enforce commitment to Excellence in all things, Ownership, & Teamwork
Cultivate a Food Safety Culture
Enforce Cleaning lists & implementation with entire staff
Review Daily Safe Critical with Managers

Sales & Brand Growth

Post and reiterate all Sales numbers and goals
Create a competitive, enthusiastic, & positive culture towards reaching sales goals (SPI)
Work in tandem with Sales and brand Growth Director on catering & community events to ensure REMARKable and CAREing experiences for all guests and clients
Stay up to date on all roll outs, LTO, & promotional items

Financial Return

Complete End of Month inventory and final submission to Support Center
Control Food Cost Gap and Labor Gap
Ensure good stewardship of all resources

SCORECARD

PROFIT: 14% +

Labor Cost Gap: 0%

Food Cost Gap: <.5% positive gap

CEM Score: Top 20% (see 2020 goals)

Deloitte: 95% +

Safety: Good +

Chick-fil-A - Chick-Fil-A Palm Harbor

32800 US Hwy 19 N, Palm Harbor, FL, 34684

Apply

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.