Cash Management Supervisor

The Cash Management Supervisor plays a key role in ensuring Operational Excellence in financial accuracy, security, and compliance, aligned with our vision of delivering exceptional service while maintaining operational efficiency. Reporting to the Guest Relations Director, this role executes the vision and strategy of the director team by optimizing cash handling systems, fostering accountability, and supporting a culture of financial integrity. The Cash Management Supervisor bridges top-level strategy with day-to-day cash operations, ensuring that team members have the tools, training, and processes needed to deliver exceptional financial accuracy and accountability.

Role-Specific Responsibilities

• Ownership of Cash Operations: Take full ownership of cash management operations by leading by example. Ensure cash handling is accurate, secure, and efficient, upholding financial integrity and compliance with company policies. Train and mentor team members to maintain a clean, safe, and efficient environment for cash operations.
• Continuous Improvement: Collaborate with the Guest Relations Director to innovate and refine systems and processes that enhance financial accountability, reduce errors, and support operational efficiency. Ensure compliance with company policies and regulatory requirements while consistently achieving key performance metrics.
• Strategy Execution: Execute the strategy set by the director team for cash management, ensuring alignment with organizational goals and performance standards. Optimize workflows, manage staffing for cash-related tasks, and adhere to Chick-fil-A’s expectations of operational excellence.
• Reporting and Metrics: Provide regular reports to the Guest Relations Director on cash management performance, including key metrics such as reconciliation accuracy, deposit timeliness, and discrepancy resolution. Highlight successes, challenges, and actionable insights to improve systems and outcomes.
• Communication and Feedback: Act as the primary communicator between leadership and cash operations, ensuring strategic directives are clearly communicated to the team. Provide operational feedback to top-level management to enhance overall performance.
• Team Development: Conduct regular coaching and mentoring sessions with team leaders and members involved in cash operations, ensuring they are equipped to handle their responsibilities effectively while maintaining a focus on accuracy, security, and efficiency.

Operational Responsibilities

• Uphold and maintain operational standards and policies, ensuring consistency, quality, and adherence to Chick-fil-A’s expectations across all aspects of cash management.
• Develop, maintain, and execute systems and processes that ensure operational efficiency and financial accountability.
• Commit to continuous self-improvement by mastering core and advanced skills in cash management.
• Set and pursue goals for self, team, and organization, using key performance indicators to create action plans, track progress, and close performance gaps.
• Provide team members with tools, resources, and training to succeed in their roles.
• Engage and develop the team by building character, enhancing job skills, and fostering personal growth.
• Celebrate team wins, recognize achievements, and reinforce positive behaviors.
• Communicate regularly with team members about goals, performance, and results, providing real-time feedback for improvement.
• Foster a culture of integrity and accountability by promoting a work environment where financial processes are executed with precision and care.
• Act as a multiplier by creating opportunities for team members to take on greater responsibility, fostering growth and development within the organization.
• Manage operational challenges, such as discrepancies or guest complaints about financial transactions, ensuring quick and effective resolutions.

Employee Relations

• Handle daily team member issues related to cash handling, such as accuracy concerns, compliance violations, or task assignments.
• Maintain a positive and productive work environment by addressing team dynamics and fostering a spirit of teamwork and accountability.
• Address guest concerns about financial transactions promptly to ensure guest satisfaction and uphold the organization's reputation.

Qualifications

• Proven experience in a leadership role, preferably in cash handling, financial operations, or hospitality environments.
• Strong organizational and problem-solving skills, with the ability to manage resources and lead teams in high-pressure situations.
• Excellent communication skills, with the ability to effectively convey goals, provide feedback, and motivate teams.
• Knowledge of Chick-fil-A’s mission, vision, and commitment to service excellence.
• Experience in implementing and optimizing cash management technology and processes is a plus.
• Strong leadership abilities, with a focus on developing talent and fostering a positive team culture.