Overview:
As a Secret Shopper, you will play a crucial role in evaluating the customer service and operational standards at Chick-fil-A. Your observations and feedback will help ensure the company maintains its commitment to providing excellent service and genuine hospitality.
Key Responsibilities:
- Conduct undercover visits to designated Chick-fil-A location.
- Evaluate employee performance based on specific criteria, including customer service, friendliness, executing core four, and providing a remarkable experience.
- Document observations in detail using the provided templates.
- Adhere to a schedule and maintain confidentiality during evaluations.
- Provide constructive feedback to help improve service and operational efficiency.
- Communicate with the Training Director about guest experiences and team member evaluations.
Qualifications:
- Must be 18 years or older.
- Must have a valid driver's license
- Must have reliable transportation
- Must have Chick-fil-A Application.
- Strong attention to detail and the ability to remain discreet.
- Excellent communication skills, both written and verbal.
- Ability to follow procedures and meet deadlines.
What We Offer:
- Flexible scheduling based on your availability.
- Opportunity to contribute to improving customer experience at Chick-fil-A.
- FREE meals up to 2 times a week
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