Do you want to enjoy coming to work? Do you want to work for a home care agency that truly cares about you? This is where you can shine! We are proud to offer you the opportunity to pursue your passion at your own level, on a flexible schedule, and with the recognition and benefits you need. Come work for us and see how BrightStar Care of Birmingham employees uphold A Higher Standard.

Responsibilities:

• Assist branch operations deliver high-quality client/customer care to maximize inquiry conversions and maximize client experience 24/7
• Assist in ensuring accreditation excellence and compliance with all federal, state, local, and clinical statutes/laws.
• Assist with Payroll, Scheduling, Billing, and Insurance Management
• Meets or exceeds “inquiry to client” conversion goals for the branch
• Implements and executes consistent conversion practices to drive revenues and client base.
• Ensure high-quality customer care is provided at every stage of the client touch-points and experience from phone to in-home consultation to maximize customer retention.
• Answering office calls, contacting clients, and directing calls as needed.
• Collecting past due payments.
• Additional clerical responsibilities as needed.

Requirements

• High School Diploma required
• CNA Certification (preferred)
• CPR Certification
• Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint)
• Flexibility and good time management skills A MUST
• Medical Office Experience (preferred)
• Excellent organization, planning, and project management skills.
• Valid driver’s license; valid state-required proof of auto insurance.
• Transportation to meet the needs of the position and scope of job responsibilities.