Plumbing Manager - Highly Skilled

J & W Heating and Air is seeking an experienced and results-driven Plumbing Manager to lead our plumbing department. The ideal candidate will have a strong background in plumbing services, leadership, and a deep understanding of Nexstar’s systems, values, and processes.

Responsibilities:

• Manage and oversee all plumbing operations, ensuring adherence to Nexstar’s high standards of performance and customer service.

• Implement and uphold Nexstar’s systems, procedures, and performance metrics to ensure operational excellence.

• Lead, mentor, and develop a team of plumbers, ensuring continuous improvement in skills, efficiency, and customer satisfaction.

• Coordinate and monitor job assignments, ensuring timely and efficient completion of all service requests.

• Develop and maintain strong client relationships, ensuring the highest levels of customer satisfaction.

• Monitor departmental KPIs (Key Performance Indicators) and implement strategies for revenue growth, productivity improvement, and cost reduction.

• Collaborate with other department managers to ensure cohesive company operations and growth.

• Maintain compliance with all local, state, and federal regulations regarding plumbing services.

• Manage department budgets, including labor, materials, and equipment.

Requirements:

• Proven experience as a Plumbing Manager or in a similar leadership role within the home services industry.

• Nexstar Network systems experience preferred – understanding and implementation of Nexstar’s processes, training programs, and performance standards.

• Strong leadership and team-building skills.

• Excellent communication and customer service skills.

• Ability to manage multiple projects simultaneously with a high degree of organization and attention to detail.

• Strong knowledge of plumbing codes, regulations, and safety standards.

• Proficient in Microsoft Office and industry-specific software (experience with ServiceTitan or similar platforms is a plus).

• Valid plumbing license and clean driving record.

Benefits:

• Competitive salary and performance-based bonuses.

• Comprehensive benefits package, including health, dental, and vision insurance.

• Paid time off and holidays.

• Ongoing professional development and training through Nexstar.

• Opportunity to work with a driven supportive, team-oriented company culture.

Location: Jacksonville, FL (Southeast)

If you are a motivated Plumbing Manager seeking a fun and loving workplace, apply now to be part of our enthusiastic team!