Elite Suites Pet Resort in Rockwall, TX is looking for a dedicated Assistant General Manager to join our amazing team!

Pet owners need a place to bring their pets that assures peace of mind for them and a fantastic experience for their furry friend. Elite Suites Pet Resort is the ultimate getaway for pets, featuring award-winning pet care facilities in Southlake and Rockwall, TX. Dogs enjoy a 5-star experience with their every need carefully tended to by a highly trained, experienced team of pet lovers. Since our Rockwall location was founded almost years ago, Elite Suites Pet Resort has been the standard of excellence for lodging, doggie daycare, pet grooming, and professional training.

Our ideal candidate has experience in managing people, finances, and systems, strong organizational and planning skills, high levels of customer service, experience with social media, community and team-building, and has strong values. Competitive salary and benefits offered. This is a full-time position, 40-45 hours/week on-site. Will need to be accessible off-site as well.

Elite Suites Pet Resort offers:

• Daycare

• Boarding

• Grooming

• Dog Training

For more information, please visit https://www.elitesuites.com/

Overview:

The Assistant General Manager (AGM) is responsible for the overall operations, customer experience, sales performance and execution of brand excellence in a resort. The Assistant General Manager is responsible for maximizing the sales and profits of the site. The Assistant General Manager must maintain an exceptional level of customer service by developing strong Resort Managers, Shift Leads and Team Members. While leading and creating a resort culture based on Servant Leadership, high quality guest/pet care, and exceptional customer service for our internal and external customers.

• Understands and communicates the companies' mission, values, and objectives.

• Provides the direction, leadership and communication necessary to achieve sales results and operating plan goals for the site. Ensures the Resort Manager and Shift Managers provide the same to the resort team members.

• Creates a plan to drive and achieve resort quantitative objectives including: sales, labor, cost of goods sold and expense management.

• Strives for the ultimate in resort customer service experiences and impressions. Maintain excellent customer service metrics.

Equal Employment Opportunity:

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.

Benefits:

All employees receive free or discounted pet services at the resort as well as the ability to participate in our 401(k) plan with matching funds. Full-time employees can take advantage of benefits such as health, dental, vision, life, disability, critical care, and paid vacation and sick time.

Qualifications:

As an Assistant General Manager you must possess excellent written, verbal and hands-on employee management skills. Our ideal Assistant General Manager is an enthusiastic animal lover, brand ambassador with a vested interest in the community. The Assistant General Manager should possess a commitment to personal development and an interest in learning about business operations, developing people, and driving revenue. You must be able to influence the direction of your resort, initiate community outreach through marketing and special events and drive superb customer satisfaction metrics.

Additional requirements for the General Manager include:

• High school degree or equivalent required; Bachelor's degree equivalent education and experience.

• Minimum 3 - 5-year management experience, including Profit and Loss management.

• Availability to work up to 45-50 hours per week including evenings and weekends.

• Ability to drive and manage/influence workplace change.

• Strong Profit and Loss management abilities.

• Proficiency with Microsoft Office Suite and point of sale software.

• Comfortable working in front of house and back of house roles within the resort.

• Valid Driver’s License, current insurance that includes comprehensive, collision coverage, and a vehicle you are willing to transport a pet in during an emergency.

• Restaurant management, retail management, veterinary management/experience and/or hospitality experience preferred.

• • Bilingual skills a plus.