Job Description: Sales Associate

The primary responsibility of this role is to deliver excellent customer service, including, but not limited to - cashiering, putting out stock, and customer service. Hassett Hardware strives to create a workplace culture that embodies our Core Values: In it Together, Every Customer Every Time, Do the Right Thing Not the Easy Thing, and Communication Makes or Breaks Us.

The major responsibilities for this position include:

• Greet customers by asking the magic question: “What can I help you find today?”
• Maintain the department and aisles you are responsible for on a daily basis.
• Ensure that the department you are responsible for is performing (on a weekly basis) to the expectations of the Store Manager.
• Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards. 
• Maintain awareness of all promotions and advertisements. 
• Execute the daily operational, day-to-day goals and priorities assigned by store management.
• Assist in the training and development of peers. 
• Actively participate in daily huddle meetings. 
• Uphold merchandising and store cleanliness standards. 
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized. 
• Aware of and able to respond to safety issues. 
• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders. 
• Solicit customers to open an Ace Rewards card. 
• Answer customers’ questions and provide information on procedures and policies. 

Minimum Requirements

The minimum requirements for this position include:

• Experience: Sales and marketing experience with retail programs, establishing relationships, and working with customers 
• Skills/Knowledge: Knowledge of retail computer systems, MS Word, and Excel is a plus. 
• A commitment to service excellence and customer satisfaction 
• Solid team player with excellent interpersonal skills 
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task 
• Ability and willingness to work flexible hours including evenings, weekends,and holidays to meet the needs of the business 

Physical Requirements

The minimum physical requirements for this position include:

• Ability to stand for 8+ hours per day
• Ability to bend, lift, crouch, squat and climb
• Ability to lift 60 pounds