Earn up to $300 as a Sign-on Bonus, Free Meal per 6-hour shift, Free Parking, Free/Discounted Area Exchange Program, and opportunity to earn health benefits.

Our PARC Mission: We strengthen families and communities by creating and operating special places where magical moments become treasured memories.

NASCAR SpeedPark: PARC Pigeon Forge, LLC, a division of PARC Entertainment, LLC, owns and operates the NASCAR SpeedPark in Sevierville, Tennessee. As an officially licensed attraction of the National Association for Stock Car Racing ("NASCAR"), the park offers exciting side-by-side go-kart racing on eight tracks, together with amusement rides, miniature golf courses, bumper boats, an arcade and other family-oriented entertainment. Guests enjoy fun-filled family experiences. If you are looking for a fast-paced, fun work environment, NASCAR SpeedPark could be the place for you.

PARC Values: The acronym "PARC" stands for the values of our company: People First, Always Safe, Remember it's Fun, and Commit to Excellence. These values drive the focus of our company - and through our team members we strive to live out our mission each day.

Job Purpose: Oversee the daily operations of the Ride and Tracks Operations Department. Support department team members in delivering guest-focused, friendly, and effective service while being diligent to follow all safety and cleanliness (including neatness, organization, sanitizing, and disinfecting) protocols. Provide guidance & training to Ride and Track Attendants. Provide on-the-job follow-up training to team members on Ride and Track safety, cleanliness, and guest service standards. Assist Department Management to organize and maintain department inventory and provide input on new items and safety equipment.

KEY DUTIES AND RESPONSIBILITIES:

Demonstrate "People-First":

• Be a role model for the team by demonstrating PARC Values and leading with an encouraging attitude and a consistent work ethic.
• Create welcoming, positive, and proactive environment for both the team and the guests.
• Fully embrace the Company Service Excellence Initiative by demonstrating "People First" actions for all internal and external customers and accepting responsibility for demonstrating empowerment decisions and actions during daily work.
• Respond to minor guest concerns in an effective manner looking for win-win solutions, including any guest who is requesting a refund, angry/yelling/threatening, or alleging safety issues/improper conduct by a team member or guest.
• Adhere to Company ethical requirements, demonstrating the utmost integrity in all professional and personal matters.
• Promote a harassment-free workplace by minimizing gossip, treating all team members with respect and reporting inappropriate behavior or conversations that could be considered harassment or discriminatory.
• Prepare team members for the day by communicating (a) special events, promotions, details regarding pre-registered groups, and other issues affecting daily operations; and (b) how to address any concerns regarding daily operations (ride closures, potential inclement weather, etc).
• Monitor, oversee, and encourage compliance with a process to monitor department areas for cleanliness, safety issues, and guest opportunities, and dispatch team members for cleaning, intervention, and guest service support as needed.
• Provide ongoing training to ensure all department team members are prepared, knowledgeable, and delivering guest excellence, following service standards for Ride and Track Operators.
• For staffing challenges between departments, promote unity and cooperation among and between teams and report such challenges to the Department Management, MOD, and/or HR as appropriate, and assist management to resolve the issues and implement solutions. For staffing challenges within the department which require intervention, report the challenges to the Department Management and/or the MOD, and support management in resolving the issues.
• Address minor performance and behavior issues as trained by HR; report to Department Management and/or MOD (or HR if appropriate) performance, behavior, or other issues that may require further counseling, corrective action, discipline, or other intervention.
• Assist Department Management and MOD to: offer continuous training and mentoring in "real time" as scenarios arise; be proactive in creating a positive guest experience, preventing guest complaints and addressing guest concerns; avoiding/correcting potential safety concerns (including monitoring for spills and other safety issues); during inclement weather, rush periods, periods of reduced labor availability, or other challenging circumstances; assist and support the team with managing the guest experience including working front line and other positions where needed and working with the Department Management and/or MOD to implement efficient processes to improve the guest experience through the situation; during periods of reduced labor capacity or other challenging circumstances, be available to Department Management and/or MOD to assist where needed and support the team by working front line or other positions as needed to provide meal, five minute and rest breaks; assist other departments as needed; manage labor costs during inclement weather and days of low attendance by allowing team members to volunteer to leave and assisting the Department Management and/or MOD to reassign remaining labor and/or personally working open positions where appropriate; and manage labor costs by overseeing the closing process to ensure an efficient and orderly process which allows team members to leave timely.
• Assist Department Management to coordinate service to groups, and assist in training team members to offer excellent guest service to groups.
• Assist with the preparation and training of Track and Ride Operators to serve atypical guest opportunities (e.g. ADA opportunities).
• Assist Department Management with scheduling by reporting any scheduling challenges or irregularities, and answering basic questions regarding schedules.
• Suggest improvements and updates to department management.
• Conduct Track and Ride audits and provide timely feedback, encouragement, appreciation, and coaching to team members.
• Follow designed process to monitor department areas for cleanliness, safety issues, and guest opportunities, and dispatch team members for cleaning, intervention, and guest service support as needed.

Demonstrate "Always Safe":

• Be fully trained, knowledgeable and prepared to manage safety issues and incidents.
• Work with management to implement, update (as needed), and oversee programs to promote safety awareness and injury prevention.
• Up-to-date knowledge of industry standards of care specific to the department, and ability to effectively communicate such requirements to the team and guests. Including the ability to communicate to the team and guests the requirements of all park attractions in terms of age, height, and safety (hair ties, medical restrictions, tracks rules, and the like).
• Provide ongoing training to ensure the team is well prepared, knowledgeable, and following applicable Safety Standards, Policies, and Procedures, and is assisting the guests to follow such Safety Standards, Policies, and Procedures.
• Ensure that properly functioning radios are available at all times in assigned department locations and/or to specific team members where appropriate (based upon a list provided by the Department Management or MOD). Ensure that all team members have a "cheat sheet" available with radio codes and are trained in radio etiquette and operation.
• Assign duties, tasks, and breaks in accordance with minor workers' requirements.
• Monitor weather and other working conditions to ensure team has sufficient five minute and rest breaks, proper hydration, hats, gloves, and other needed support to stay warm in colder weather, and appropriate support to avoid heat exhaustion in warmer weather.
• Audit Track and Ride Operators regularly throughout operation to ensure all safety protocols and standard operating procedures are being followed. Coach the team-member, following the audit, on items that require attention. Inform Department Management on reoccurring violations.

Demonstrate "Remember it's Fun":

• Be enthusiastic and promote a friendly and fun atmosphere for our team members and guests.
• Promote a mutually supportive, unified, "we are all on the same team" relationship with team members in all departments and divisions.
• Ability to support the implementation of incentive programs; work with management to provide ongoing improvement to incentive programs.
• Effective team-building skills, including ability to encourage and engage team members, and ability to train others to encourage and engage team members.

Demonstrate "Commit to Excellence":

• Convey the importance of PARC values in completing all assigned duties and tasks, and coach compliance with standards of excellence, through role modeling, training, praise and reward; commit to consistently "Inspect with you Expect."
• For all duties requiring training, review and understand all current training materials, provide input to Sr. Team Lead/Supervisor/Manager for any suggested updates, and assist Sr. Team Lead/Supervisor/Manager to implement both formal training (both as a new hire and classes attended as part of ongoing team member development) and informal "on the job" coaching which occurs through daily oversight and engagement with the team.
• Consider team member skills, training, strengths, limitations, and overall operational efficiency and effectiveness when completing all team-member placement duties.
• Assist Department Management and/or MOD to assign team member placement based upon daily operational needs.
• Accurate completion of all reports, checklists, forms, and other record-keeping requirements.
• Attend and embrace all company sponsored professional development and training opportunities to enhance work knowledge, skills, and abilities.
• Adhere to all company policies, procedures, rules, regulations, standards, guidelines, expectations, and requirements.
• Ensure completion of work responsibilities and special projects in accordance with the designated timeframe, as determined by the reporting leader.
• Actively identify areas of improvement and work towards positive changes.
• Provide reporting leader with feedback, ideas, and suggestions on a timely basis.
• Must be able to work flexible schedule on the needs of the business and be willing to be cross-trained and work in other departments to assist with park operations as needed.
• Willing to complete assignments management deems necessary for park operations.
• Assist department management in daily attendance tracking (completing the daily attendance log book) and report any reoccurrences, trends, etc to department management. Coach team members when violations occur.

SKILLS, REQUIREMENTS, AND QUALIFICATIONS

• Mission Driven - Demonstrated alignment with PARC's vision, mission, and core values: People First, Always Safe, Remember it's Fun, and Commit to Excellence
• Relationships - Demonstrated ability to advance PARC's "People First" core value, through the establishment of positive, respectful relationships and working effectively with all internal and external constituencies.
• Required Experience - Minimum six months of equivalent work experience in position with similar duties.
• Preferred Experience - One year
• Certification/Licensure - First Aid Training, CPR/AED Certification required or willing to complete training within first three months.
• Specific Vision Requirements - Color and peripheral vision, close vision, distance vision, depth perception, ability to adjust focus.
• Special Skills - Positive and effective customer service skills. Ability to handle multiple tasks at one time. Effective leadership skills. Excellent organizational and communication skills. Excellent customer service. Proficient in use of cash registers and point of sales (POS systems) and cash handling procedures.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk , use hands or fingers, handle or feel objects, tools, or controls; reach with hands and arms, bend, balance, stoop, kneel, crouch, crawl, pull, push, talk, and hear. Occasionally climb stairs or ladder.
• Extended standing and walking, pushing, pulling, running, and jogging.
• The employee must regularly list and/or move up to fifty pounds, occasionally lift and/or move up to one hundred pounds. The employee will regularly push/pull go-karts with guest(s) occupying the go-karts, including go-karts on an incline.
• The noise level is moderate to loud.
• The employee is exposed to weather conditions prevalent at all times.

GENERAL SIGN OFF: The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies.