We seek an organized and detail-oriented Warranty Processing Administrator with experience purchasing and processing parts and labor warranties, particularly within the HVAC industry and related appliances. The ideal candidate will manage warranty claims, ensure timely processing, and coordinate with suppliers, manufacturers, and internal teams to maintain efficient operations. This role requires a strong knowledge of warranty procedures, excellent communication skills, and the ability to manage multiple tasks effectively.

Key Responsibilities:

Warranty Claims Management:

• Review, process, and track warranty claims for HVAC and related appliances, ensuring compliance with company policies and manufacturer guidelines.
• Communicate with suppliers, manufacturers, and customers to resolve warranty-related issues.
• Maintain accurate records of all warranty claims, including approvals, rejections, and pending status.

Purchasing and Coordination:

• Purchase parts and labor warranties from approved suppliers, ensuring optimal pricing and terms.
• Collaborate with the purchasing department to manage inventory levels of warranty-covered parts.
• Coordinate with service teams to schedule and track warranty-covered repairs and replacements.

Documentation and Reporting:

• Prepare and submit detailed reports on warranty claims, processing times, and cost analysis.
• Maintain and update warranty databases, ensuring the accuracy and completeness of all records.
• Monitor warranty expiration dates and notify relevant parties of upcoming expirations or renewals.

Customer Service:

• Provide exceptional customer service by addressing warranty inquiries and concerns promptly and professionally.
• Assist customers in understanding their warranty coverage and the process for filing claims.

Continuous Improvement:

• Identify areas for improvement in the warranty processing system and propose solutions to enhance efficiency and accuracy.
• Stay updated on industry trends, manufacturer policies, and best practices related to warranty management.

Qualifications:

• Minimum of 3 years of experience in warranty processing, focusing on parts and labor warranties for HVAC and related appliances.
• Experience with purchasing and inventory management is a plus.
• Strong organizational skills with a keen eye for detail.
• Excellent communication skills, both verbal and written.
• Proficient in using warranty management software, databases, and Microsoft Office Suite (Excel, Word, Outlook).
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• A high school diploma or equivalent is required; an associate's or bachelor's degree in business administration, supply chain management, or a related field is preferred.

Working Conditions:

• Office-based position with occasional requirements to visit suppliers or attend training sessions.
• Standard working hours, with occasional overtime as needed to meet deadlines.

Benefits:

• 100% Paid Employee Medical Insurance
• Competitive salary based on experience.
• Dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Opportunities for professional development and growth.

Grande Aire - Englewood1606 Faust Dr, Englewood, FL 34224, USA