Position

Summary

The primary

responsibility for all positions with Proctor Ace Hardware is to Amaze Every Customer Every Time and uphold the Core Values as

determined by the management team. Retail

cashiers are responsible for providing customers with fast and friendly service

at the cash register area. Other responsibilities may include managing shelves

and inventory, and maintaining the overall appearance and cleanliness in the

store.

Essential

Duties and Responsibilities

●      Provide prompt and courteous customer service.

●      Precisely and accurately handle money, checks, and other types of payment received for

product sold including processing refunds and/or issuing in store merchandise

credit to customers for returned merchandise.

●      Perform credit card transactions, manufacturer coupon redemption, personal check

acceptance, vendor check-in transactions in accordance with company standards

and policies and practices.

●      Verify the accuracy of the cash drawer at the

beginning and end of each shift, and immediately notify your manager on duty of

any inaccuracies

●      Be knowledgeable and actively participate in all sales promotions and other

campaigns.

●      Practice suggestive selling and build customer relations.

●      Be aware of sales goals and performance against those goals.

●      Review

and adhere to all city, county, state, and federal laws affecting store

operations.

●      Maintain a neat personal appearance and wear company uniform and nametag at all times.

●      Address customer complaints in a positive manner. Document complaints for follow up by Front

End Manager when necessary.

●      Ensure that your work area is free of litter and spills and that all equipment is

sanitized and free of dirt, as well as ensuring that all equipment is in

working condition.

●      Face front and dust merchandise near register area and impulse aisle.

●      Follow

company policies and procedures for all transactions.  

●      Engages

the customer to ensure that they are receiving all the benefits of being an ACE

Rewards member and actively seeking participation from them. 

●      Review and adhere to store

safety/emergency procedures –

critical telephone numbers and incident reporting forms and protocol.

●      Perform regular cleaning of counter surfaces, store equipment, restrooms and other

duties as assigned

●      Participate in all store sales building, customer service, and team-building activities.

●       Actively participate in store communication and initiatives (e.g., Communication Board,

Daily Huddle, store contests, etc.)

●      Live and exemplify Proctor Ace’s Core

Values

Required

Knowledge Skills and Abilities

●      Cashier experience in a similar position or proficiency in a similar task

●      Exceptional customer service skills & the ability to help maintain a customer focused

culture

●      Ability to use a cash register (point of sale or POS system), computer, telephone, and

other equipment as needed

●      Ability to work as part of a team and interact with customers of various socioeconomic

levels, persons in differing company roles, vendors, guests and ACE corporate

representatives.

●      A continuous pattern of regular and prompt

attendance is required.

●      Must be able to work a flexible schedule of nights, days, weekends, and holidays

Physical Requirements

The minimum physical

requirements for this position include:

●      Ability to stand for an extended period of time, walk, reach, and bend to perform job duties

●      Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform

all functions as set forth

Job responsibilities may change based on the needs of the business.

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