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Assistant General Manager

Full-time
Rate of pay$33 - 36 per hour

Job Summary:


An Assistant General Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. They identify gaps, create plans, examine results, and make adjustments to better their restaurant. They focus on coaching/developing team members and managers. An Assistant General Manager has the capability and decision-making skills to consider larger complexities of the business. They can properly manage a shift and ensure profitability and efficiency in the daily operations of the business. They are viewed as a leader among their peers and those in their span of care. They lead by example and set the tone that others will follow.


Our Benefits Include:

  • A fun work environment where you can positively influence others
  • Flexible scheduling (and closed on Sundays)
  • Learning first-hand from an experienced Operator and Restaurant Leaders
  • Intentional growth and development to help you reach your professional goals
  • Employer sponsored Medical insurance
  • Dental and Vision insurance options
  • Life insurance
  • Employee Assistance Program (EAP)
  • Scholarship opportunities
  • Free college (online) through Point University
  • Competitive pay
  • Meal credit

Competencies:

  • Exemplifies CDC’s Core Values (Heart for Service, Go Hard or Go Home, Have Each Other’s Backs, and Pursue Excellence) 
  • Able to delegate and lead others effectively
  • Proficient in reading P&L reports and analyzing restaurant metrics

Responsibilities:


Leadership

  • Engage in immediate problem resolution and short-term plans to correct critical issues
  • Track and rally team around KPIs and business goals
  • Promote unity among all Team Members and leadership through the effective and timely communication of vision and values
  • Drive continuous improvement
  • Communicate with Executive Leadership Team 
  • Plan and lead meetings, coachings, and reviews

Talent

  • Maintain healthy relationships with all levels of leadership
  • Coach & develop entire team including Managers
  • Deliver disciplinary actions and complete immediate documentation
  • Be proactive and organized, communicate effectively, hold everyone equally accountable, and have zero tolerance for drama

Customer Experience

  • Ensure customer satisfaction at all times
  • Lead and oversee the coordination of all aspects of restaurant operations
  • Trust but verify Managers are completing all systems and checklists provided to them

Sales & Brand Growth

  • Create sales and growth opportunities
  • Ensure we are operating at full capacity during each hour of business

Financial Stewardship

  • Verify schedule for the week
  • Manage restaurant inventory 
  • Conduct End of Month counts as needed
  • Audit time punches for break violations and hold Managers accountable for mismanagement 
  • Ownership of restaurant equipment, including repairs and maintenance

Requirements:

  • High Integrity
  • Relationship builder, coaches others to perform
  • Results oriented, systems thinker, quick study
  • Servant leader, team oriented, with a passion for people and world class service
  • Well organized manager with excellent verbal, written, and electronic communications skills
  • Consistent, reliable and present
  • Drive continuous improvement
  • Create sales goals and growth opportunities
  • Bachelor’s Degree preferred
  • QSR experience preferred
  • 2+ Years of leadership experience required
  • ServSafe Manager level certified 
  • Valid CA Driver’s License with a good driving record
  • Fluent in English required 
  • Fluent in Spanish preferred 
  • Non-disclosure agreement required

Availability Requirements:

  • Work a minimum of 40 hours per week
  • Must have open availability

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Chick-fil-A - Western & Sierra Vista FSR

1011 N Western Ave, Los Angeles, CA, 90029
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This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.