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Full-time
Rate of pay$28.5 - 31 per hour

Job Summary:


A Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Managers are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of operational excellence. A Manager’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. A Manager has the capability and decision-making skills to consider larger complexities of the business. A Manager can properly manage a shift and ensure profitability and efficiency in the daily operations of the business. They are viewed as a leader among their peers and those in their span of care. They lead by example and set the tone that others will follow.


Our Benefits Include:

  • A fun work environment where you can positively influence others
  • Flexible scheduling (and closed on Sundays)
  • Learning first-hand from an experienced Operator and Restaurant Leaders
  • Intentional growth and development to help you reach your professional goals
  • Employer sponsored Medical insurance
  • Dental and Vision insurance options
  • Life insurance
  • Employee Assistance Program (EAP)
  • Scholarship opportunities
  • Free college (online) through Point University
  • Competitive pay
  • Meal credit

Competencies:

  • Consistent, reliable and present
  • Ability to work in a fast-paced environment
  • Able to identify bottlenecks and put aces in their places
  • Demonstrate strong interpersonal skills and Emotional Intelligence
  • Able to delegate and lead others effectively
  • Ability to manage Team Member behavioral and performance issues
  • Proficient in handling work-related injuries and crisis-management 
  • Show professionalism / preparation throughout all of work, through written and oral communication
  • Strong commitment to superior customer service
  • Ability to work in a team environment with shared ownership and responsibility
  • Display a hunger to grow and enthusiasm for the business

Responsibilities:


Leadership

  • Promote a safe environment, and drive healthy culture (minimal politics, minimal confusion, high employee morale, and high productivity)
  • Post-shift walkthroughs with results communicated on Slack
  • Hold Team Members accountable for training Team Members-in-Training properly

Talent

  • Hold daily huddles with Team Members on shift
  • Say hello and goodbye to every employee on shift 
  • Assist with the development of Team Members

Customer Experience

  • Place Team Members and New Hires in positions appropriate for the business needs, adjusting during peak and slow times
  • Call Team Members in if we are experiencing callouts 
  • Mitigate and de-escalate customer or employee disputes 
  • Oversee quarterly Food Quality and Food Safety visits 

Sales & Brand Growth

  • Support the opposite house whether running breaks or relieving pressure from call outs that alter sales and operations
  • Hold and maintain high standards for safety, quality, and accuracy in the restaurant
  • Oversee completion of daily checklists (i.e. Jolt)

Financial Stewardship

  • Run breaks in accordance with jurisdictional labor laws
  • Execute Food cost / Food safety initiatives 
  • Call area stores if inventory is running low, and organize the transfer of product
  • Call approved vendors if repairs and maintenance are needed
  • Conduct End of Month counts

Requirements:

  • ServSafe Manager level certified 
  • Reliable transportation
  • Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
  • Cash Management experience 
  • Fluent in English required 
  • Fluent in Spanish preferred 
  • Non-disclosure agreement required

Availability Requirements:

  • Work a minimum of thirty hours a week
  • Must be available to either open or close the restaurant daily
  • Must have open availability 5 days out of the week; utilizing Friday and Saturday as two of those days.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Chick-fil-A - Western & Sierra Vista FSR

1011 N Western Ave, Los Angeles, CA, 90029
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This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.