Front Desk Representative Job Description

Purple Lotus Patient Center is currently seeking passionate, hard-working, professional, and knowledgeable cannabis connoisseurs to perform in a fast-paced and high-energy environment. The Front Desk Associate position will be expected to welcome our customers and utilize the POS for the creation/updating customer profiles.

The ideal candidate will be personable, high energy, reliable, responsible, and possess general knowledge of cannabis.

Includes paid training!

Responsibilities and Duties:

• Provide Excellent Customer Service
• Use of POS system
• Accurate data entry
• New/returning customer registration and documentation
• Clean and general upkeep of the Retail Facility
• Knowledge of relevant laws, company policy, and procedures
• Stay current with product knowledge & brands
• Verification of proper paperwork, documentation and ID for members
• Accurate use and maintenance of the Point Of Sale (POS) system; Accurate and timely data entry of member profiles in the POS system
• Security measures and safety compliance
• Maintenance of an organized and clean store
• Maintenance of open communication with the management team and other coworkers
• Reporting of employee issues or member situations
• Provide any necessary support to the management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and member information for any reported issues and/or complaints.

Qualifications:

• Must be over the age 21+
• Customer service experience
• Ability to learn and adapt to different environments
• Weekends Required
• Reliable Transportation

Must be available nights, weekends, and Holidays.

Job Type: Part Time/Full Time

Pay: $19-$21 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• EAP
• Life Insurance

Supplemental Pay:

• Tips

Experience:

• Customer service: 2 years (Preferred)

Education:

• High School

Work Location:

• San Jose
• Multiple Locations

Work Remotely:

• No