A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow. 

Must have experience in leadership/managerial position:

Team Leader - 2 years minimum

Shift leader 3-4 years minimum

Senior Management -5-10 Years as GM/Sr Mgt or higher. 

Responsibilities

At Chick-fil-A, Leaders (Manager) are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Shift Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures. Responsibilities include:

• Insures that Shift Leaders follow recipes and read tickets to accurately prepare all orders.
• Insures that Shift Leaders are extremely accurate with weights and measurements for all recipe items.
• Insures that Shift Leaders work at a pace to maintain restaurant’s established speed of service guidelines.
• Insures that workstations are clean at all times.
• Insures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Insures that Shift Leaders monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

Work in a Chick-fil-A restaurant A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A.

Flexible Hours You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.

Closed Sundays All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.

Work Directly With A Chick-fil-A Operator The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.

Competitive Pay Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.

It's a Great Place to Work At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

Requirements

You must be hard-working, team-oriented, friendly, honest and have great customer skills.

A Bonus/Plus is Bilingual (English, Spanish and/or Portuguese) 

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.