The Assistant Manager is responsible for the successful execution of the Pizza Inn experience through serving the guest in a team member capacity, directing team members, and overseeing aspects of the operation, including recruitment, development, training, ordering, inventory, performance management, guest service and reporting.
The Assistant Manager’s hours range from early morning to night shifts, as needed. Scheduled shifts and days off may vary from week to week (including weekends).
Physical & Mental Requirements:
- Must be able to stand for periods of up to 11 hours
- Must be able to read and write to facilitate communication
- Must be able to speak clearly and listen attentively to team members and management
- Must be able to bend, stoop, and kneel repeatedly over a long period of time
- Must be able to lift up to 40 pounds
- Must set the example by dressing in proper uniform code requirements, looking neat, clean and professional at all times
- Must have good written, verbal and presentation skills
- Must have good interpersonal skills and conflict resolution abilities
- Must be able to plan and have organization skills
- Must be detail oriented with the ability to multi-task and manage multiple projects
- Must have basic computer knowledge
- Must maintain knowledge of all safety, sanitation and administrative procedures
- Must be able to think analytically and problem solve
- Must be trainable in managing and supervising others
- Must be willing to learn and desire to improve
Minimum Qualifications:
- Must be able to operate with minimal supervision
- Must be able to direct others and delegate responsibilities
- Must be able to effectively communicate with, listen to and engage guests and team members
- Must be able to calmly and professionally address and resolve guest concerns
- Must have a sense of urgency
- Must be organized, flexible, and detail-oriented
- Must be able to comprehend and execute local food-handling laws and standards
- Must be able to comprehend and execute Pizza Inn standards and expectations
- Must be able to act in a professional manner that promotes a pleasant work environment
- Must be able to cross-train in all positions, and successfully pass a manager skill test
- Must be able to focus and perform with a high level of energy throughout the shift
- Must be able to maintain a friendly and outgoing demeanor, even during periods of high volume
- Must have basic math skills and have the ability to handle money efficiently and accurately, with or without a calculator or POS system
Basic Qualifications:
- Prior restaurant or customer service experience (at least 2 years)
- Prior supervisory experience (at least 1 years)
- High school degree, or equivalent
Essential Job Functions:
- Able to perform the essential job functions of the team member position
- Direct team members and delegate responsibilities
- Perform register closeouts
- Address and resolve guest concerns
- Open and/or close store, including the execution of related responsibilities
- Perform other related duties, as assigned by company management