The Center Assistant is responsible for leading the day-to-day administrative tasks in the Center such as phone reception, word processing, data entry, filing, and other administrative tasks.  The Center Assistant provides a positive first impression for potential and existing customers, fields calls from customers and keeps the classroom organized.

ESSENTIAL JOB FUNCTIONS

• Lead day-to-day administrative tasks such as timely and high quality phone reception, word processing, data entry, filing, and other administrative tasks
• Greet and assist students, parents, and potential customers according to Sylvan standards
• Field inquiry calls from potential customers; Field calls from current families
• Manage scheduling changes of current families
• Assist Center Directors and Directors of Education with preparing materials for parent conferences, assessments, tours, and other customer appointments
• Assist Center Directors with maintaining the professional appearance of the Center according to Sylvan standards
• Support standards and procedures to ensure student safety and well-being
• Assist teachers with preparation for instruction; Gathers and prepares materials as appropriate

KNOWLEDGE REQUIRED

• High school degree
• A minimum of three years of customer service experience preferred, not required; Retail sales experience preferred
• Experience using full suite of Microsoft Office applications and other standard business applications 
• Knowledge of general office equipment such as copiers, printers, and office phones 

SKILLS AND ABILITIES REQUIRED

• Strong customer service, interpersonal and communication skills
• Strong word processing, data entry, and other administrative skills
• Proven ability to effectively use consultative sales skills when serving customers
• Proven ability to communicate effectively in writing; Ability to proofread and edit copy
• Strong organizational skills; Proven ability to manage multiple tasks and be flexible

WHAT YOU SHOULD KNOW

• If you enjoy working with and inspiring students, this is the job for you. (We want you to be happy here!)
• Paid training and opportunities for professional development
• Flexible part-time work hours. We work around your availability
• Come in, work for a couple of hours, and leave happy with no additional work to take home
• Fun, enjoyable, and relaxing work environment with lots of support from fellow tutors and staff
• Happy, understanding, and caring management. You will love working here!
• This is NOT a remote position

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.