Chick-fil-A Restaurant Leader

Organization Background

Chick-fil-A Black Lake has been serving the Kissimmee community since 2001. We are passionate about exceeding our guests’ expectations and creating a great work environment for our Team Members. Our core values guide how our business operates on every shift. They are; Guests First, Integrity, Teamwork, Hustle and Stewardship. We strive to create a work environment where every Team Member is seen and feels like they belong. 

In order to thrive in this business Team Members must possess the following characteristics.

• Reliability
• Friendliness 
• Willingness to learn
• Positive attitude
• Excited to work at a fast pace

Why work at Chick-fil-A Black Lake

• Sundays off- We’re closed on Sundays so you can have a day off to spend with family and friends!
• Competitive wages- Along with a competitive paycheck, you will work in an environment where you will learn valuable business and people skills.
• Scholarship opportunities- The Chick-fil-A Remarkable Futures Scholarship provides funding for community college, four-year universities, or trade schools. 
• Healthcare plan options-Opportunity to participate in group health, vision and dental insurance.
• Discounted meals- Our food is delicious and one of the perks of working here is free/discounted meals!  
• Fun team environment- Work with others who are striving toward a common goal and make new friends!
• Professional growth and development-Opportunities to grow into leadership positions.
• Personal growth and development- Learn new skills that will help you, no matter where your future takes you!
• Flexible schedules-We know you have a life outside of work. We gladly accommodate schedule requests to make sure you thrive at work and at school.

Restaurant Leader Role Description

At Chick-fil-A, the Operations Lead role is foundational to the consistent execution of remarkable service. In addition to working directly for an independent Operator, Operations Leads’ gain valuable leadership experience that goes far beyond serving a great product in a friendly environment. The Operations Lead is responsible for guaranteeing that guest service is executed at a high level while maintaining a fun work environment. The Operations Lead reports directly to the Director for that service area (Back of House or Front of House). Success for the Operations Lead is dependent on providing our guests with excellent service, holding Team Members accountable to executing our vision and core values, and maintaining a clean, food-safe environment. We want you to be empowered to ensure all guests receive signature Chick-fil-A service and food. 

Restaurant Leader Responsibilities

• Run a shift effectively
• Ensure that best practices are being followed especially as it pertains to food safety
• Hold the team to Chick-fil-A standards
• Develop emerging restaurant leaders
• Manage day to day tasks
• Celebrate successes with the team
• Be able to properly handle phone calls and customer complaints in the restaurant
• Manage labor cost
• Attend and contribute at monthly department meetings
• Establish accountability with Team Members
• Maintain a fun work environment
• Communicate expectations to team, ranging from Team Members to Directors
• Work with the Operator and leadership team to maintain vision alignment
• Ownership of a restaurant task outside of running a shift. For example: scheduling, training, inventory, social media

Required Qualifications

• 2-3 Years of leadership experience in the restaurant industry
• 40-45 Hours a week availability, Saturday availability required
• Strong analytical and problem solving skills
• Must have excellent computer skills 
• Must have strong interpersonal skills

Desired Qualifications

• ServSafe Certified
• Bachelors Degree
• Experience in both Front of House and Back of House operations of a restaurant
• Servant Leadership
• Organization
• Strong communication/verbal skills
• Strong attention to detail within the restaurant
• Growth minded
• Constantly seeking improvement in experience and efficiency to grow sales of the restaurant
• Clearly communicates vision to the team so it is both heard and comprehended
• Communicates with language that demonstrates positivity, clarity and empowerment to the team

Location: Chick-fil-A Black Lake Kissimmee FL