Cashiers are the first point of contact for our guests and are directly responsible for delivering a great experience. You will take and enter orders, handle payments, keep the dining room and other guest areas clean, and provide excellent service to our guests by following standard operating procedures with a sense of urgency.

Essential Job Functions

The information provided below encompasses the functions and values associated with this position.

Duties and Responsibilities

The individual in this position is expected to engage in the following work-related activities:

Complete all training requirements including:

• Zaxby’s Front of House Development Plan
• Hands-on stations training
• Any additional training required by Zax LLC

Provide friendly, enthusiastic service for all guests

• Promptly greet guests as they enter and thank them as they leave
• Maintain awareness of current promotions
• Explain menu items, answer questions, and suggest additional items
• Enthusiastically represent the Zaxby’s brand

Accurately complete orders and guest transactions

• Enter guest orders accurately into the point of sale system
• Accept payments, operate cash registers, and maintain receipts
• Handle cash payments, count and verify tills, and record totals appropriately

Maintain a clean, safe, welcoming environment

• Clean and maintain guest areas including dining room, counters, bathrooms, and building exterior
• Maintain equipment and inform management of maintenance needs
• Stock paper goods, condiments, serveware, and beverages
• Keep work areas clean and organized

Prepare menu items according to company standards and in a safe and sanitary manner

• Prepare beverages, sauces, produce, and other items
• Ensure food and beverages are handled according to safety regulations and guidelines
• Accurately complete, package, and present guest orders
• Assist with kitchen and back of house tasks as assigned

Other responsibilities

• Complete all tasks with a sense of urgency, in a timely manner
• Work safely and follow all safety guidelines and procedures
• Other duties as assigned

Job Qualifications 

The following requirements must be met in order to qualify for this position.

• Must be 16 years of age or older
• Ability to work a minimum of 9 hours per week

Capability Requirements

• Sit, stand, and walk continuously
• Occasionally stoop, bend, crouch, or climb, including the use of ladders
• Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
• Continuous use of hands and wrists for grasping and fine manipulation
• Communicate proficiently through speech, reading, and writing
• Maintain effective audio-visual perception and judgement to observe and respond to the environment
• Work in an environment that features hot and cold temperature variations and exposure to food allergens
• Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment